Summary
Overview
Work History
Education
Skills
Timeline
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SHARLENE SCOTT

SHARLENE SCOTT

Statesboro,GA

Summary

Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Diligent Security professional with 10 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.

Overview

17
17
years of professional experience

Work History

Security Officer

Georgia-Pacific
06.2017 - 12.2020
    • Improved overall security by conducting regular patrols and monitoring surveillance systems.
    • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
    • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
    • Assisted in developing comprehensive security policies to address potential risks and protect company assets.
    • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
    • Created a culture of safety awareness among employees through regular presentations and communication on security issues.
    • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
    • Conducted regular patrols of key areas to spot and control security concerns.
    • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Shift Manager

Hardee's Restaurant
10.2009 - 07.2020
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained and mentored new employees to maximize team performance.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Identified potential bottlenecks in the operational processes which resulted in improved productivity levels over time.

Cashier Team Leader

Hardee's Restaurant
07.2003 - 04.2009
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Streamlined checkout procedures for improved speed and accuracy in handling cash and credit payments.
  • Reduced cashier errors by implementing comprehensive training programs for new hires.
  • Increased sales with upselling techniques, highlighting store promotions and loyalty programs.
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Collaborated with management to implement effective inventory control measures, reducing shrinkage rates.
  • Resolved customer complaints promptly, ensuring repeat business and overall satisfaction levels remained high.
  • Mentored junior cashiers, providing guidance on best practices and company policies.
  • Improved team morale through regular feedback sessions, fostering an environment of open communication and support.
  • Implemented loss prevention strategies by monitoring suspicious activity and reporting incidents to management quickly.
  • Balanced cash registers daily, ensuring accurate financial reporting and timely deposits.
  • Managed efficient break rotations for cashier staff, maintaining consistent service levels throughout the day.
  • Assisted with merchandise restocking as needed, helping maintain optimal product availability on the sales floor.

Education

High School Diploma -

Wade Hampton High School
Hampton, SC
06.1999

Skills

  • CCTV Monitoring
  • Crime Prevention
  • Personnel screening
  • Visitor tracking
  • Emergency Management
  • Document Management
  • Investigation documentation
  • Emergency Response
  • Dispatch

Timeline

Security Officer

Georgia-Pacific
06.2017 - 12.2020

Shift Manager

Hardee's Restaurant
10.2009 - 07.2020

Cashier Team Leader

Hardee's Restaurant
07.2003 - 04.2009

High School Diploma -

Wade Hampton High School
SHARLENE SCOTT