Sharlene Smith
Dallas,TX
Summary
Dynamic Restaurant Manager with a proven track record at Olive Garden, excelling in training and development while enhancing guest satisfaction. Leveraged effective communication and leadership skills to optimize operations. Committed to fostering a positive work culture and ensuring compliance with health regulations.
Overview
24
24
years of professional experience
Work History
Restaurant Manager
Olive Garden Restaurant
Red Oak, TX
08.2024 - Current
- Recruited, trained, and mentored new staff to uphold exceptional customer service standards.
- Engaged guests to gather feedback on satisfaction and service quality.
- Ensured compliance with health code and sanitation regulations in all areas.
- Created weekly work schedules to enhance operational efficiency during peak hours.
- Oversaw daily operations within budget by optimizing labor and product strategies.
- Addressed guest concerns promptly, providing solutions that ensured satisfaction.
- Fostered positive work culture through teamwork and open communication among staff members.
- Maintained cleanliness and organization in dining areas, kitchen spaces, and restrooms.
Service Professional
Olive Garden Restaurant
Huntsville , AL
08.2015 - 08.2024
- Monitored daily activities and mentored team members to maximize performance.
- Cross-trained team members to enhance agility and overall performance.
- Planned team-building exercises to boost employee performance and job satisfaction.
- Promoted restaurant offerings, resulting in increased sales through guest education.
- Identified weaknesses within the team and implemented corrective measures.
- Assisted host and servers during peak hours to ensure smooth operations.
- Supervised restaurant cleanliness and maintenance across all areas.
- Resolved guest issues promptly through active listening and effective communication.
Corporate Trainer
Olive Garden Restaurant
Huntsville, AL
02.2013 - 08.2024
- Facilitated identification request procedures through practical training sessions for trainees.
- Conducted skill assessments and observations to improve training outcomes.
- Educated bartenders, to-go specialists, and servers on responsible service protocols for compliance.
- Delivered engaging instructional methods in training presentations to enhance participant involvement.
- Modeled role-play scenarios to demonstrate effective guest service techniques visually.
- Established operational guidelines for new team members to ensure consistency.
- Fostered a supportive learning atmosphere, cultivating proficient certified servers.
- Participated in 36 NROs across US and internationally to gain comprehensive training experience.
Certified Trainer
Olive Garden Restaurant
Huntsville, AL
07.2004 - 08.2024
- Conducted in-class and online courses to expand learning opportunities.
- Organized training documents, materials, and equipment for efficient access.
- Demonstrated exemplary service to inspire team members.
- Instructed new team members on operational procedures across all areas.
- Maintained up-to-date knowledge of position requirements for all team roles.
- Implemented innovative training programs, including online modules and interactive software, enhancing ongoing staff development.
- Trained and mentored new hires across various operational roles.
- Advised management on effective training methods to enhance employee performance.
Server
Olive Garden Restaurant
Huntsville, AL
10.2001 - 08.2024
- Arranged and prepared tables to deliver exceptional service.
- Upsold appetizers and mixed drinks to enhance guest satisfaction and boost sales.
- Cultivated warm relationships with guests to promote loyalty.
- Checked identification to verify age for alcoholic beverage sales.
- Applied extensive wine knowledge and cocktail expertise to elevate guest experiences.
- Restocked supplies during slow periods to ensure readiness for guests.
- Explained menu items and addressed food allergy concerns effectively.
- Presented menus promptly and responded to inquiries with tailored recommendations.
Education
Bachelor of Arts - Psychology
Oakwood University
Huntsville, ALSkills
- Effective communication
- Training and development
- Dependability and responsibility
- Attention to detail
- Leadership skills
- Time management
Timeline
Restaurant Manager
Olive Garden Restaurant
08.2024 - Current
Service Professional
Olive Garden Restaurant
08.2015 - 08.2024
Corporate Trainer
Olive Garden Restaurant
02.2013 - 08.2024
Certified Trainer
Olive Garden Restaurant
07.2004 - 08.2024
Server
Olive Garden Restaurant
10.2001 - 08.2024
Bachelor of Arts - Psychology
Oakwood University
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