Summary
Overview
Work History
Education
Skills
Certification
Clearances:
Timeline
Generic

Sharlene Stephens

Huntsville,AL

Summary

Experienced Office Manager and administration professional with 20 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines while under pressure. I try to be very collegial and motivate employees to accomplish mutually held goals.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Security Escort

TCS / Northrop Grumman
Huntsville, AL
04.2023 - Current
  • Adhered strictly to all company policies related to safety and security.
  • Ensured that all personnel entering or leaving the premises had proper authorization and identification.
  • Provided escort services to authorized personnel on site, ensuring their safety at all times.

Office Manger /Account Executive - Payables and Receivables

Southern Solar Systems
Huntsville, AL
02.2019 - 04.2023
  • Managed daily operations, including scheduling, budgeting, and supervising a team of ten employees.
  • Developed and maintained positive relationships with clients, vendors, and stakeholders.
  • Streamlined office workflows by implementing new software systems and improving communication channels.
  • Developed style guides for website navigation menus, page layouts, fonts, colors and graphics.
  • Developed and maintained relationships with customers to ensure timely payment of invoices.
  • Assisted with the review and reconciliation of payroll data, including timesheets, deductions, and other related information.
  • Organized warehouse inventory and ensured proper storage of goods.
  • Used vendor knowledge to determine shipping procedures, routes and rates.
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.

Customer Service Representative

Nogginhed T-Shirt Co
Hampton Cove, AL
09.2017 - 02.2019
  • Strong knowledge of design principles and typography.
  • Proficient in Adobe Creative Suite, with expertise in Photoshop, Illustrator, and InDesign.
  • Provided exceptional customer service, resulting in a 95% client retention rate.
  • Managed and maintained relationships with key clients, resulting in a 30% increase in sales.

Production Manager/Estimator

Huntsville American Cabinets
Huntsville, AL
10.2016 - 09.2017
  • Experience in managing all aspects of production and operations in a manufacturing environment.
  • Drafted and updated production documentation tracking status and delivery timelines.
  • Produced preliminary estimates based on schematic and design development level documents.
  • Managed all payments processing, invoicing and collections tasks.

General Manager

MilitaryBest
Scottsboro, AL
08.2014 - 10.2016
  • Implemented strategic initiatives resulting in a 10% increase in customer satisfaction ratings.
  • Oversaw the successful launch of a new product line, driving a 25% increase in sales revenue.
  • Supervised staff members, organized schedules and delegated tasks.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Packed, sealed or affixed postage to prepare materials for shipping.
  • Monitored production processes to ensure quality standards were met and documented results of inspections.

Product Development Manager

Edmondson Screen Printing, ESP Inc.
Fyffe, AL
06.2010 - 12.2013
  • Designed marketing materials for company campaigns. Created engaging social media content. Conducted market research analysis. Collaborated with cross-functional teams.
  • Developed strong sales skills and customer service techniques through direct interaction and online with clients.
  • Proficient in QuickBooks with experience managing financial transactions and generating detailed financial reports.
  • Implemented QuickBooks to streamline invoicing processes, resulting in timely and accurate payments.

Administrative Assistant / Special Projects Dept

MBH Architects
Alameda, CA
01.1996 - 01.1997
  • Proficient in Microsoft Office Suite, with excellent organization and time management skills.
  • Managing all aspects of office operations, including ordering office supplies, taking inventory, and calling for repairs
  • Organizing files, maintaining a filing system, and tracking important deadlines
  • Developed project plans for various tasks assigned by upper management.
  • Organized both physical and digital files and updated reports to coordinate project materials.

Education

Real Estate License - Real Estate

National School of Real Estate
Huntsville, AL
12-2018

Associate of Applied Science - Accounting And Business Management

Northeast Community College
Sand Mountain, AL
08-2014

Associate of Arts - Interior Design & Architecture

Art Academy
Las Vegas, NV
06-1996

Skills

  • Data Entry
  • Office Management
  • Inventory Control
  • Workflow Optimization
  • Financial Accounting
  • Payroll and Budgeting
  • Project Management
  • Photoshop, Illustrator
  • Staff Management
  • Photography

Certification

  • Quickbooks Certified - 1999

Clearances:

  • Active Two Star Clearance

Timeline

Security Escort

TCS / Northrop Grumman
04.2023 - Current

Office Manger /Account Executive - Payables and Receivables

Southern Solar Systems
02.2019 - 04.2023

Customer Service Representative

Nogginhed T-Shirt Co
09.2017 - 02.2019

Production Manager/Estimator

Huntsville American Cabinets
10.2016 - 09.2017

General Manager

MilitaryBest
08.2014 - 10.2016

Product Development Manager

Edmondson Screen Printing, ESP Inc.
06.2010 - 12.2013

Administrative Assistant / Special Projects Dept

MBH Architects
01.1996 - 01.1997

Real Estate License - Real Estate

National School of Real Estate

Associate of Applied Science - Accounting And Business Management

Northeast Community College

Associate of Arts - Interior Design & Architecture

Art Academy

Similar Profiles

CREATE PROFILE
Sharlene Stephens