Sharlene Thompson
Bayonne,NJ
Summary
Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.
Overview
6
6
years of professional experience
Work History
PBX Switchboard Operator
BAYONNE MEDICAL CENTER - CAREPOINT HEALTH (BMC)
10.2022 - Current
- Operates the telephone console, performs communication activities, and is responsible for various duties.
- Maintains an updated list of administrators, attending doctors, medical and surgical staff, and legal staff by maintaining extensions and telephone numbers.
- Utilization of the overhead paging system for all emergencies, codes, and all pertinent announcements, such as conferences, meetings and the ending of visiting hours
- Enhanced customer satisfaction by efficiently routing calls to appropriate departments and personnel.
- Improved communication within the organization through accurate message taking and timely delivery.
Receptionist Administrator
Stevens Institute Of Technology, CAPS
03.2022 - 09.2022
- Handle clerical and support operations while anticipating and handling matters that aid in the successful implementation of the CAPS clinic at Stevens Institute.
- Answer telephones, take messages for university counseling staff and return calls as necessary.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Through the clinic's electronic medical records (EMR) system, manage calendars and schedule appointments and meetings for the counseling staff.
- Obtained client medical history, medication information, symptoms, and allergies.
Switchboard & Facilities Administrator
Ogilvy
10.2018 - 05.2021
- Employed through CBPS (Canon Business Processing Services) for both the National Football League (NFL) & Ogilvy New York.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Collected, validated, and distributed information to employees.
Education
Associate of Arts - Illustration
LAGUARDIA COMMUNITY COLLEGE
Long Island City, NY01.2011
Skills
- Awarded the Regional Circle of Excellence Award for the Northeast - June 2019
- Professional Illustrator: experienced with Adobe Photoshop, Autodesk Sketchbook, Procreate & Clip Studio Paint
- Experience with Microsoft Suite, Mitel, & Meditech
- Familiarity with Point of Sale Programs: Raiser/Patron's Edge & SRO4
- 70 WPM Typist
- Strong Listening Skills
- Active Learning
- Dependability
- Stress Tolerance
- Switchboard Operation
- Front Desk Operations
- Computer Skills
Timeline
PBX Switchboard Operator
BAYONNE MEDICAL CENTER - CAREPOINT HEALTH (BMC)
10.2022 - Current
Receptionist Administrator
Stevens Institute Of Technology, CAPS
03.2022 - 09.2022
Switchboard & Facilities Administrator
Ogilvy
10.2018 - 05.2021
Associate of Arts - Illustration
LAGUARDIA COMMUNITY COLLEGE
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