Sharlene Wheeler

Professional with strong background in customer interactions and service solutions. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.

• Assist in office operations and provide customer service / support
• Work with office staff to ensure that client requests are handled in a timely manner
• Front office duties; assist customer walk-ins, general office filing and maintenance, mail sorting, buying / inventory of office supplies
• Customer support; transfer / forward calls on multi-line VOIP phone system and relay needed information to clients and vendors
• Research and troubleshooting tasks as needed
• Learn varied computer programs needed for office operations
• Finance; manage financial and operations aspects of small businesses
• Payroll; verify timecard data, process bi-weekly payroll for 3-20 employees, process state and federal employer payroll filings and payments