Sharlene Wong
Seattle,WA
Summary
Dynamic Outreach Coordinator with a proven track record at United Indians Of All Tribes Foundation, excelling in partnership development and community engagement. Proficient in organizing successful workshops, and training sessions that promotes workers rights, I foster strong relationships and enhance visibility through strategic media relations, ensuring effective outreach and support for the indigenous community.
Overview
7
7
years of professional experience
Work History
Outreach Coordinator
United Indians Of All Tribes Foundation
01.2024 - Current
- Developed communication materials to promote workers rights for the Office of Labor Standards.
- Organized workshops and training sessions that focused on workers rights.
- Maintained up-to-date knowledge of labor policies and regulations affecting workers.
- Collaborated with community partners to strengthen support networks for the indigenous community
- Managed social media campaigns to increase visibility of program activities and events.
- Facilitated strong relationships with community members by attending local events, serving as a liaison between the organization and its constituents.
- Monitored and reported on progress towards outreach goals, identifying areas for improvement.
Outreach Specialist
United Indians Of All Tribes Foundation
08.2020 - 01.2024
- Maintained accurate records of client interactions, progress, and outcomes using DINAP software for efficient reporting purposes.
- Coordinated with local organizations for joint events, enhancing public awareness and participation.
- Managed a caseload of clients, providing personalized support and guidance throughout their journey to access vital resources.
- Built and maintained relationships with local organizations to strengthen partnerships.
- Improved overall client satisfaction with timely follow-ups, diligent communication, and attentive problem-solving skills.
General Merchandiser
Target
07.2019 - 02.2021
- Analyzed inventory levels to ensure product availability and minimize stockouts
- Trained and mentored new staff on merchandising standards and operational procedures
- Conducted regular audits of merchandise presentation for compliance with brand guidelines
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and exceeding expectations whenever possible.
- Collaborated with team members to execute promotional events, resulting in increased sales and customer engagement.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Account Associate
Navia Benefit Solutions
06.2018 - 02.2019
- Managed account inquiries, providing timely responses and enhancing client satisfaction.
- Developed strong relationships with clients through consistent communication and proactive problemsolving.
- Conducted regular account reviews, identifying opportunities for improvement and implementing necessary changes.
- Maximized client retention by maintaining open lines of communication and addressing concerns promptly.
- Answered customer emails, chats and telephone calls to respond to questions, provide details, and resolve concerns.
- Attended Benefit Fairs to educate clients about their health benefits options including HSA's and FSA's.
Education
General Studies
Western Washington University
Bellingham, WAGeneral Studies
Seattle Central Community College
Seattle, WASkills
- Nonprofit experience
- Partnership development
- Event coordination
- Community engagement
- Teamwork and collaboration
- Community education
- Media relations
- Community surveys
Timeline
Outreach Coordinator
United Indians Of All Tribes Foundation
01.2024 - Current
Outreach Specialist
United Indians Of All Tribes Foundation
08.2020 - 01.2024
General Merchandiser
Target
07.2019 - 02.2021
Account Associate
Navia Benefit Solutions
06.2018 - 02.2019
General Studies
Western Washington University
General Studies
Seattle Central Community College