Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharlene Wong

Seattle,WA

Summary

Dynamic Outreach Coordinator with a proven track record at United Indians Of All Tribes Foundation, excelling in partnership development and community engagement. Proficient in organizing successful workshops, and training sessions that promotes workers rights, I foster strong relationships and enhance visibility through strategic media relations, ensuring effective outreach and support for the indigenous community.

Overview

7
7
years of professional experience

Work History

Outreach Coordinator

United Indians Of All Tribes Foundation
01.2024 - Current
  • Developed communication materials to promote workers rights for the Office of Labor Standards.
  • Organized workshops and training sessions that focused on workers rights.
  • Maintained up-to-date knowledge of labor policies and regulations affecting workers.
  • Collaborated with community partners to strengthen support networks for the indigenous community
  • Managed social media campaigns to increase visibility of program activities and events.
  • Facilitated strong relationships with community members by attending local events, serving as a liaison between the organization and its constituents.
  • Monitored and reported on progress towards outreach goals, identifying areas for improvement.

Outreach Specialist

United Indians Of All Tribes Foundation
08.2020 - 01.2024
  • Maintained accurate records of client interactions, progress, and outcomes using DINAP software for efficient reporting purposes.
  • Coordinated with local organizations for joint events, enhancing public awareness and participation.
  • Managed a caseload of clients, providing personalized support and guidance throughout their journey to access vital resources.
  • Built and maintained relationships with local organizations to strengthen partnerships.
  • Improved overall client satisfaction with timely follow-ups, diligent communication, and attentive problem-solving skills.

General Merchandiser

Target
07.2019 - 02.2021
  • Analyzed inventory levels to ensure product availability and minimize stockouts
  • Trained and mentored new staff on merchandising standards and operational procedures
  • Conducted regular audits of merchandise presentation for compliance with brand guidelines
  • Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
  • Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and exceeding expectations whenever possible.
  • Collaborated with team members to execute promotional events, resulting in increased sales and customer engagement.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.

Account Associate

Navia Benefit Solutions
06.2018 - 02.2019
  • Managed account inquiries, providing timely responses and enhancing client satisfaction.
  • Developed strong relationships with clients through consistent communication and proactive problemsolving.
  • Conducted regular account reviews, identifying opportunities for improvement and implementing necessary changes.
  • Maximized client retention by maintaining open lines of communication and addressing concerns promptly.
  • Answered customer emails, chats and telephone calls to respond to questions, provide details, and resolve concerns.
  • Attended Benefit Fairs to educate clients about their health benefits options including HSA's and FSA's.

Education

General Studies

Western Washington University
Bellingham, WA

General Studies

Seattle Central Community College
Seattle, WA

Skills

  • Nonprofit experience
  • Partnership development
  • Event coordination
  • Community engagement
  • Teamwork and collaboration
  • Community education
  • Media relations
  • Community surveys

Timeline

Outreach Coordinator

United Indians Of All Tribes Foundation
01.2024 - Current

Outreach Specialist

United Indians Of All Tribes Foundation
08.2020 - 01.2024

General Merchandiser

Target
07.2019 - 02.2021

Account Associate

Navia Benefit Solutions
06.2018 - 02.2019

General Studies

Western Washington University

General Studies

Seattle Central Community College
Sharlene Wong