Sharlet Hodges
Jacksonville,FL
Summary
Motivated job seeker with a strong desire to secure and excel in a full-time position that presents professional challenges. Committed to continuous learning and growth, this candidate brings a range of interpersonal skills, excellent time management abilities, and effective problem-solving capabilities. Known for organizational prowess and unwavering dependability, they thrive in managing multiple priorities with a positive attitude. With a diligent work ethic and a compassionate nature, this candidate is dedicated to making a meaningful impact.
Overview
24
24
years of professional experience
Work History
Orthodontic Receptionist
Jacksonville Orthodontics
06.2021 - 10.2024
- Answering calls transferring to appropriate department
- Taking X-Rays
- Check in Check Out Patients
- Collect Copays and deductibles
- Scan patient info into charts
- Covid Screener/Temperature
- Medical Scheduling
- Hipaa Guidelines
Medical Receptionist
Aerotek
03.2020 - 10.2020
- Answering calls transferring to appropriate department
- Check in patients
- Collect Copays and deductibles
- Price Estimates
- Refund Specialist
- Covid Screener/Temperature
Billing Collections Representative
All About Kids and Families Medical Center
02.2018 - 02.2020
- Verify coverage and eligibility for medical services for Medicaid, Medicare and Commercial Insurance Carriers
- Medical Scheduling
- Keep provider informed about updated billing practices per CMS guidelines
- Review patient billing audit for accurate billing
- Contact patients to collect payments or set up payment arrangements
- Use EHR software to review provider office notes for proper coding of services performed and billed daily
- Use medical billing software to prepare charges to be billed electronically to each insurance carrier
- Correct any ICD-10 and procedure code error to ensure success billing
- Provide financial data to the Billing Manager and Practice Administrator for Quality Control and Reporting as needed
- Posts adjustments, transfer of responsibility and refunds, as necessary
- Work with reception staff, ensure appropriate collection of co-pays, spend down and self-pay fees
- Handles patient inquiries and answers questions from clerical staff and insurance companies
- Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations
Call Center/ Administrative Representative
All About Kids and Families Medical Center
12.2016 - 02.2019
- Assist patients with new appointments, existing appointments and any medical questions related to their medical care
- Medical Scheduling
- Manage large amounts of inbound and outbound calls in a timely manner
- Coordinate provider meetings both internally and with third party representatives
- Completed administrative duties as assigned by the Practice Administrator
- Assist clinician in refills of non-narcotic medication requested by phone, fax or via e-prescribe and document
- Including prior authorizations and gathering samples as needed
- Notification of normal and abnormal lab results by telephone, phone tree or mail and document
- Send certified letter as directed by policy and procedures
- Complete medication module, future lab order, referrals and schedule appointment as needed
- Notification of normal and abnormal x-ray results by telephone, phone tree or mail and document
- Pick up and distribute correspondence
- Obtain and update patients' demographics and insurance information
- Any other duties deemed necessary by my supervisor
Inventory Control Manager / Receiving Manager
Winn Dixie
01.2003 - 07.2015
- Managing and communicating inventory and sales to vendors
- Responsible for controlling the flow of vendors
- Review vendor sections and vendor displays daily to ensure proper condition and stock levels
- Tracking inventory levels to ensure weekly goals are met
- Assist in training all personnel
- Responsible for monthly, quarterly and annual physical inventory as well as reconciling inventory discrepancies
- Implemented an audit process that led to 100% accuracy with no errors as well as successfully managing a SKU growth of over 98%
- Ensured that inventory control needs were consistently met by improving, developing and building upon existing measures involving safety, quality and productivity std
- Responsible for minimizing overstocks and removal of obsolete or redundant raw materials to maximize availability of working capital
- Responsible for managing control measures to ensure mistakes, inaccuracies and discrepancies highlighted are addressed and resolved in a timely manner
Telemarketing Sales Representative
Sears Roebuck
03.2001 - 03.2003
- Assisted high volume incoming calls
- Assisted customers specific needs and concerns in a timely and effective manner
- Renewed customer maintenance agreements and offering modification where needed
- Communicating with potential new customers offering beneficial services
Education
High school or equivalent -
Skills
Strategic Planning ● Team Collaboration ●Eligibility & Verification ● Advanced Communication Skills ● Meticulously Organized ●Interpretive Skills ● Patient Service ●Operations ● Risk Management ● Insurance, Billing
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Orthodontic Receptionist
Jacksonville Orthodontics
06.2021 - 10.2024
Medical Receptionist
Aerotek
03.2020 - 10.2020
Billing Collections Representative
All About Kids and Families Medical Center
02.2018 - 02.2020
Call Center/ Administrative Representative
All About Kids and Families Medical Center
12.2016 - 02.2019
Inventory Control Manager / Receiving Manager
Winn Dixie
01.2003 - 07.2015
Telemarketing Sales Representative
Sears Roebuck
03.2001 - 03.2003
High school or equivalent -
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