Overview
Work History
Timeline
Summary
Education
Skills
Accomplishments
Work Availability
Work Preference
Quote
AssistantManager
SHARLET REED

SHARLET REED

Customer Service
PLANO,TX

Overview

25
25
years of professional experience

Work History

Team Lead

Citi Financial Auto
Bedford, TX
03.2003 - 09.2010
  • Coached employees on speed and efficiency to improve team productivity.
  • Communicated with team members on job functions, responsibilities.
  • Prioritized workflow and resolved daily operational challenges to support goal achievement.
  • Coached team members to maintain positive, friendly attitude and behaviors.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Generated reports detailing findings and recommendations.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Educated staff on organizational mission and goals to help employees achieve success.

Loss Team

Santander Consumer USA
North Richland Hills, TX
03.2011 - 02.2018
  • Assisted team members and managers with tasks to maintain productivity.
  • Required minimal oversight to complete job tasks.
  • Used good judgment to help solve problems.
  • Completed assigned tasks with little or no supervision.
  • Managed daily tasks and sought opportunities to go beyond requirements and support team members.
  • Finished tasks and job duties, adhering to deadlines to avoid delays.
  • Followed established guidelines and procedures for maximum regulatory compliance.
  • Used good organizational skills to manage workload.
  • Helped team complete assignments to meet goals.
  • Maintained good working relationship with co-workers and management.
  • Kept work area organized and clutter-free.
  • Worked well with different people to address challenges and solve problems collaboratively.
  • Completed assigned tasks prior to shift end.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Skilled at working independently and collaboratively in a team environment.
  • Developed and maintained courteous and effective working relationships.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.

Reinstatement Coordinator

Santander Consumer USA
North Richland Hills, TX
02.2018 - 04.2024
  • Negotiated with customers in order to redeem vehicles after repossession.
  • Facilitated communication between departments to ensure smooth operation of business processes.
  • Ensured compliance with company policies, as well as state and federal regulations.
  • Promoted a positive work culture that encouraged teamwork and professional development.
  • Received consistently positive client feedback related to service delivery.
  • Resolved customer complaints and answered policy and procedure-related questions.
  • Used good judgment to help solve problems.
  • Managed daily tasks and sought opportunities to go beyond requirements and support business targets.
  • Maintained good working relationship with co-workers and management.
  • Kept work area organized and clutter-free.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Kept high average of performance evaluations.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Timeline

Reinstatement Coordinator

Santander Consumer USA
02.2018 - 04.2024

Loss Team

Santander Consumer USA
03.2011 - 02.2018

Team Lead

Citi Financial Auto
03.2003 - 09.2010

High School Diploma -

W. W. Samuel High School
09.1977 - 05.1981

Summary

Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.

Education

High School Diploma -

W. W. Samuel High School
Dallas
09.1977 - 05.1981

Skills

  • Consulting
  • Recordkeeping
  • Team oversight
  • Adaptability and flexibility

Accomplishments

  • Collaborated with team of 2 in the development of Policy and procedures..
  • Supervised team of 8 staff members.
  • Achieved proficient in policy and procedures by completing yearly knowledge check with accuracy and efficiency.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceFlexible work hoursPersonal development programsCompany CultureWork from home option401k matchCareer advancement

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

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SHARLET REEDCustomer Service