Sharleta Mays
Summary
Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Disabled
Social Security Adminstration
07.2015 - Current
Customer Support Associate
Conduent
07.2019 - 12.2019
- Use company troubleshooting system to evaluate problems and resolved concerns with appropriate solutions
- Articulate customer requests for products, services, and company information
- Suggest new procedures/ policies to customers wishing to cancel, resulting in a significant decrease in cancellations
- Preserved revenue streams by utilizing strong negotiations skills and offering refunds as last resort to maintain customer satisfaction.
Rural Carrier
United States Postal Service
03.2015 - 06.2015
- Deliver and collect mail on foot or by vehicle
- Maintain professional relations with customers and coworkers
- Route/ cases all classes of mail in sequence of delivery (rearranges as needed)
- Handles undeliverable mail in accordance with regulations/ procedures
- Uses electronic scanner to scan packages for tracking purposes
- Collect charges for postage-due, C.O.D., and collect charges on mail
- Deposits mail collected on route into the post office for processing
- Check and correct (if necessary) mailing cards bearing names/addresses of former customers on the route
- Report any damages, changes, incidents of any kind directly to supervisor via reports and pictures as needed.
Greeter/ Cashier/ Floater
Wal-Mart Supercenter
10.2014 - 03.2015
- Smile, greet, and thank all customers for their experience
- Balancing the cash register and generating reports for credit and debit sales
- Ability to repeat electronic transactions flawlessly while applying discounts and scanning coupons
- Answer inquiries from customers concerning products, prices, sales, quality, etc
- Assist customers in finding different items when needed
- Accepting payments, ensuring all prices and quantities are accurate via receipt
- Check receipts of customers exiting facility to help with loss prevention.
Education
AAS - Medical Billing & Coding (ICD-10 CM, PCS, & HCPCS Proficient)
Holmes Community College
Grenada, MS05.2019
AAS - Medical Office Administration (Electronic Health Records, Records Management, HR)
Holmes Community College
Grenada, MS05.2018
Skills
- Strategic Thinking
- Customer Service
- Teamwork and Collaboration
- Schedule Management
- HIPAA Compliance
- Data Entry
- Proficiency in Microsoft
- Decision-Making
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Call Center Experience
- Computer Proficiency
- Administration
- Medical Terminology
- Research
- Strong Work Ethic
- Customer Engagement
- Dependability
- ICD-9 Coding
- ICD-10 Coding
- CPT Coding
- Transcribing
Timeline
Customer Support Associate
Conduent
07.2019 - 12.2019
Disabled
Social Security Adminstration
07.2015 - Current
Rural Carrier
United States Postal Service
03.2015 - 06.2015
Greeter/ Cashier/ Floater
Wal-Mart Supercenter
10.2014 - 03.2015
AAS - Medical Billing & Coding (ICD-10 CM, PCS, & HCPCS Proficient)
Holmes Community College
AAS - Medical Office Administration (Electronic Health Records, Records Management, HR)
Holmes Community College
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