Sharlette Brown
Gretna,LA
Summary
Compassionate Patient Care Technician with extensive experience at Nola Care, skilled in vital signs monitoring and patient assistance. Proven ability to enhance patient well-being through effective communication and emotional support. Recognized for maintaining high standards of care and fostering a safe, engaging environment for patients. CPR certified and dedicated to quality service.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Nola Care
Patient Care Taker
Nola Care
08.2023 - Current
- Provided compassionate care to patients, ensuring comfort and safety during daily activities.
- Assisted nursing staff with routine tasks, including medication management and vital sign monitoring.
- Maintained accurate patient records, documenting changes in health status and care provided.
- Engaged patients in meaningful activities to promote mental and emotional well-being.
- Assisted in the coordination of patient care by scheduling appointments, managing transportation, and ensuring timely follow-up visits.
Activities Aide/Memory Care
Clover Care
09.2022 - Current
CSR
Avis Budget Group
05.2024 - 04.2025
- Assisted customers with reservations, inquiries, and vehicle selection to enhance satisfaction.
- Processed rental agreements and transactions accurately using internal software systems.
- Handled customer complaints efficiently, ensuring timely resolution and maintaining service quality.
- Collaborated with team members to streamline daily operations and improve workflow efficiency.
- Supported training initiatives for new staff, fostering a collaborative learning environment.
- Adapted quickly to changing schedules and customer demands, maintaining high service levels under pressure.
Activity Assistant
Clover Care
09.2022 - 04.2024
- Assist in planning and organizing recreational and social activities for individuals in various settings
- Such as seniors in the community or ADCC my role involves facilitating games events and outings that enhance elderly well-being .and engagement.
Patient Care Taker
Private Sitting
03.2010 - 01.2023
- Assisted patients with daily living activities to enhance comfort and well-being.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Administered medication under supervision, ensuring compliance with care plans.
- Maintained cleanliness and organization in patient areas to promote safety and hygiene.
- Collaborated with healthcare team to develop individualized care strategies for patients.
- Participated in family meetings to discuss patient needs and address concerns effectively.
- Trained new staff on patient care protocols and safety procedures to ensure consistency.
Patient Care
Cresent City Adult Day Care
09.2014 - 08.2022
- Mon- Fri the families send there loved ones to the center and the staf make sure clients be transported on and off of the bus eats breakfast&Lunch stay clean Facilitated games and other activities to engage clients
- Participated in the maintenance of safe conditions within the facility and other related areas
- Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.
- Enhanced patient care by developing and implementing comprehensive psychiatric treatment plans.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
Customer Service Representative
Crescent City Adult Day Health
04.2017 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Certificate - Billing And Coding
Houston Community College
Houston, TXSkills
- Documentation (20years
- Dementia Care
- Active Directory
- Home Care
- Patient Care
- Caregiving
- Help Desk
- Vital signs
- Alzheimer's Care
- Nursing
- Medical Terminology
- Organizational skills
- Event planning
- Recruiting
- Cash register
- Basic math
- Cash handling
- English
- Phone etiquette
- Vital signs monitoring
- CPR certification
- Patient observation
- Basic life support
- ADL support
- Feeding assistance
- Patient positioning
- Professional bedside manner
- Patient services
- Information protection
- Emotional support
- Medical equipment operation
- Healthy meal preparation
- Qualified in patient transport
- Patient assistance
- Patient hygiene management
- Feeding assistance specialist
- HIPAA compliance
- Certified in CPR/AED
Certification
- CPR Certification
- First Aid Certification
Timeline
CSR
Avis Budget Group
05.2024 - 04.2025
Patient Care Taker
Nola Care
08.2023 - Current
Activities Aide/Memory Care
Clover Care
09.2022 - Current
Activity Assistant
Clover Care
09.2022 - 04.2024
Customer Service Representative
Crescent City Adult Day Health
04.2017 - 07.2021
Patient Care
Cresent City Adult Day Care
09.2014 - 08.2022
Patient Care Taker
Private Sitting
03.2010 - 01.2023
Patient Care Technician
Nola Care
Certificate - Billing And Coding
Houston Community College