Sharlette Henrickson
Spokane Valley
Summary
Dynamic barista with a proven track record at Starbucks, excelling in customer service and teamwork. Recognized for training new staff and enhancing workflow efficiency, resulting in reduced wait times. Skilled in espresso preparation and adept at problem resolution, fostering a friendly atmosphere that boosts customer loyalty.
Overview
9
9
years of professional experience
Work History
Starbucks
Starbucks, Barista
Cheney, WA
02.2021 - 02.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
Barista
Shaky Grounds Espresso
Chattaroy, WA
01.2013 - 03.2020
- Trained new baristas on coffee preparation techniques and customer service protocols.
- Managed daily inventory of coffee supplies and equipment, ensuring optimal stock levels.
- Prepared high-quality espresso beverages, adhering to standardized recipes for consistency.
- Streamlined workflow processes, reducing wait times during peak hours through effective team coordination.
- Analyzed customer preferences to adjust product offerings, improving overall sales performance.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
No Degree - GUR
Spokane Falls Community College
Spokane, WA01-2014
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Multitasking
- Decision-making
- Problem resolution
Timeline
Starbucks
Starbucks, Barista
02.2021 - 02.2022
Barista
Shaky Grounds Espresso
01.2013 - 03.2020
No Degree - GUR
Spokane Falls Community College