Sharlette Ransom
Baton Rouge,LA
Summary
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Overview
26
26
years of professional experience
Work History
Mail Processing Clerk
Exela Technologies
08.2023 - Current
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Demonstrated adaptability by quickly learning new technologies and processes introduced into daily operations for increased effectiveness.
- Delivered consistent performance under pressure during peak mailing seasons, effectively managing increased volumes without compromising service quality or efficiency.
Transit Bus Operator
Capital Area Transit System
07.2017 - 08.2023
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
Assistant Store Manager
Family Dollar
03.2011 - 07.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Customer Service Supervisor
Sam's Club
01.2010 - 03.2011
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Customer Service Manager
Albertsons
04.1999 - 01.2010
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed daily scheduling and staffing needs, ensuring optimal coverage during peak business hours.
- Developed and maintained strong relationships with key clients, resulting in increased retention rates.
Education
Certificate of Technical Studies - Data Analysis
Pivot Technology School
Nashville, TN10-2025
High School Diploma -
Robert E Lee High School
Baton Rouge, LA08-1997
Skills
- Effective troubleshooting skills
- Work independently
- Strong focus on timely deliverables
- Customer service
- Strong organization skills
- Deadline management
- Administrative support
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Adaptability and flexibility
Timeline
Mail Processing Clerk
Exela Technologies
08.2023 - Current
Transit Bus Operator
Capital Area Transit System
07.2017 - 08.2023
Assistant Store Manager
Family Dollar
03.2011 - 07.2017
Customer Service Supervisor
Sam's Club
01.2010 - 03.2011
Customer Service Manager
Albertsons
04.1999 - 01.2010
Certificate of Technical Studies - Data Analysis
Pivot Technology School
High School Diploma -
Robert E Lee High School
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