Sharlie Aiken

Proven team player with a track record of enhancing customer satisfaction at McDonald's through exceptional problem-solving and customer service skills. Skilled in multitasking and maintaining cleanliness, demonstrating leadership and a keen eye for detail. Committed to leveraging analytical thinking and a collaborative spirit to meet and exceed employer expectations. In my previous role in the fast food industry, I developed strong customer service skills, the ability to be able to work in an efficiently fast-paced environment, and high developed attention to detail. I consistently managed multiple tasks at once, while ensuring high standards of cleanliness and hygiene were maintained. I had times where I was by myself in front lobby going from station to station, maintaining my drive-thru and my front counter. Staying in protocols while under pressure such as cleaning, being organize and communicating with the customer while waiting to serve them. Fast food has prepared me to know how to multitasking , quick decision making and being respectful when handling customer under pressure. There were times when equipment stop working or we ran out of certain ingredients during peak hours. I quickly adapted to solving a problem by finding a alternative solutions, such as suggesting substitute menu items to customers, or communicating with the kitchen to get something remade or fixed.

• OSHA- occupational Safety and Health Administration

• Honor roll
• Giving back to the community
• Helping others
• Being a teamplayer