Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Hi, I’m
Sharlie Hyde
Smyrna,GA
Summary
Overview
11
years of professional experience
Work History
Stitch FixLithia Springs, GA
Quality Control Supervisor
09.2021 - Current
Job overview
- Production planning to manage departmental hours and throughput within established target efficiency metrics.
- Develop and manage continuous improvement projects via Asana through 5S methods.
- Initiate safety initiatives that minimize Recordable Incident Rates.
- Supervise and direct quality control personnel through effective mentoring, coaching and work delegation.
- Support audits and lead teams to fully investigate quality control processes and root out deficiencies.
- Direct consistent measuring, inspection and testing procedures and tabulated data for detailed reports.
- Train workers in different departments in improved procedures designed to enhance quality and eliminate errors.
- Report short- and long-term trends in production to help management make proactive decisions.
- Validate new methods and equipment to properly integrate improved strategies into quality control processes.
- Collaborate cross-functionally with supervisors from departments such as Inbound and Quality Error to coordinate effective solutions to systemic problems, resulting in direct reductions in error and rework rates.
- Apply coaching techniques and tools to support managers and team members in improving performance.
- Schedule and chair quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
SalonCentricMcCalla , AL
Picking & Replenishment Supervisor
05.2019 - 08.2021
Job overview
- Increased 2nd shift staff by partnering with associates to revamp training guidelines, which cut attrition by 25%.
- Implemented cross-training and developmental programs to coach associates into more pivotal roles.
- Enhanced production by 42% by creating training guidelines around each departmental function and using time studies to accurately assess departmental KPIs.
- Conducted weekly safety observations and communicated safety training guidelines daily.
- Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment for new hires.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Recorded daily progress using SAP and examined data to identify and rectify problems in productivity.
- Worked with Outbound and Shipping departments to fix bottlenecks in packaging and correct and shipment delays.
Home Depot Distribution CenterMcCalla , AL
Area Supervisor
01.2015 - 04.2019
Job overview
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Directed daily workflow of 43-strong team in Inbound department.
- Collaborated with internal teams to streamline operations across materials handling, production and shipping.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Trained team members in successful strategies to meet operational and metric targets.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Submitted reports to senior management to aid in business decision-making and planning.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
- Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates by 21%.
- Recruited, hired and trained over 20 new team members in 6 months.
- Communicated daily SOP and safety compliance expectations
- Conducted weekly performance conversations, while implementing training opportunities for low performing associates.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Wyndham HotelGardendale, AL
Front Desk Supervisor
03.2012 - 01.2015
Job overview
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Scheduled and assigned daily work and activities for both front and back house employees.
- Prepared weekly employee work schedules for team members.
- Kept accounts in balance and ran daily reports to verify totals.
- Built talented team through hiring and training new associates.
- Balanced hotel accounts at end of day.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Education
University of PhoenixOnline
Bachelor of Science from Business Administration And Management
03.2021
University Overview
Ensley High SchoolBirmingham, AL.
High School Diploma
05.2002
University Overview
Skills
- Effective communicator
- Process Improvement
- Operational Efficiency
- Process Analysis
- Compliance Requirements
- Interviewing and Hiring
- Conflict Management
- Problem-Solving Skills
- Personnel Management
- Effective Planning
- Critical Thinking
- Safety Awareness
- Performance Monitoring
- Motivational Leadership
Timeline
Quality Control Supervisor
Stitch Fix
09.2021 - Current
Picking & Replenishment Supervisor
SalonCentric
05.2019 - 08.2021
Area Supervisor
Home Depot Distribution Center
01.2015 - 04.2019
Front Desk Supervisor
Wyndham Hotel
03.2012 - 01.2015
University of Phoenix
Bachelor of Science from Business Administration And Management
Ensley High School
High School Diploma
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