Summary
Work History
Education
Skills
Timeline
Generic

Sharlie McGill

Pendleton,SC

Summary

Adept at cross-cultural communication and workflow optimization, I enhanced team efficiency and customer loyalty during my tenure at Delhaize. Leveraging skills in SharePoint framework and active listening, I spearheaded initiatives that improved productivity by over 30% and fostered strong community relationships through empathetic missionary work.

Work History

Missionary Work

Travel Company
  • Conducted public speaking engagements at churches, schools, and other gatherings to share experiences and insights from missionary work.
  • Improved cross-cultural communication skills by immersing oneself in diverse cultural settings during missionary work abroad.
  • Supported missionary work through organizing prayer groups dedicated to uplifting those serving abroad.
  • Optimized workflow by regularly maintaining equipment, reducing downtime due to mechanical issues.
  • Exhibited strong attention to detail while balancing multiple tasks simultaneously within a fast-paced work environment successfully.
  • Improved workflow efficiency by troubleshooting technical issues and ensuring prompt resolution.
  • Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
  • Fostered positive relationships with colleagues through teamwork, collaboration, and open communication.
  • Demonstrated flexibility by adapting quickly to new technologies and tools introduced into the workshop environment.
  • Spearheaded process improvements that streamlined administrative functions, resulting in increased work efficiency and reduced operational bottlenecks.
  • Streamlined network management processes by developing and documenting standard operating procedures.
  • Gained proficiency in industry tools and software to enhance productivity and streamline workflows.

Customer Service Representative

Delhaize
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Cross-trained and backed up other customer service managers.

Missionary

Travel Company, Ramoji Film City, Hydrabad
  • Built lasting relationships with community members through genuine empathy, compassion, active listening skills.
  • Prepared and delivered mission-related presentations to church and community groups.
  • Developed effective communication skills by interacting with diverse populations in various settings.
  • Established trust within the community through regular engagement and consistent support.

Customer Service Manager

Odell Oil Company
  • Conducted public speaking engagements at churches, schools, and other gatherings to share experiences and insights from missionary work.
  • Improved cross-cultural communication skills by immersing oneself in diverse cultural settings during missionary work abroad.
  • Supported missionary work through organizing prayer groups dedicated to uplifting those serving abroad.
  • Optimized workflow by regularly maintaining equipment, reducing downtime due to mechanical issues.
  • Exhibited strong attention to detail while balancing multiple tasks simultaneously within a fast-paced work environment successfully.
  • Improved workflow efficiency by troubleshooting technical issues and ensuring prompt resolution.
  • Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
  • Fostered positive relationships with colleagues through teamwork, collaboration, and open communication.
  • Demonstrated flexibility by adapting quickly to new technologies and tools introduced into the workshop environment.
  • Spearheaded process improvements that streamlined administrative functions, resulting in increased work efficiency and reduced operational bottlenecks.
  • Streamlined network management processes by developing and documenting standard operating procedures.
  • Gained proficiency in industry tools and software to enhance productivity and streamline workflows.

Education

Bachelor Of Science - Nursing Science

University of South Carolina
Spartanburg, SC
12.2002

Bachelor Of Science - Biological Sciences

Winthrop University
Rock Hill, SC
12.1997

Skills

  • Missionary Work
  • Completion and workover procedures
  • SharePoint framework
  • Post-production workflow
  • Detail work
  • Office administration work
  • Deadline-driven workflow

Timeline

Missionary Work

Travel Company

Customer Service Representative

Delhaize

Missionary

Travel Company, Ramoji Film City, Hydrabad

Customer Service Manager

Odell Oil Company

Bachelor Of Science - Nursing Science

University of South Carolina

Bachelor Of Science - Biological Sciences

Winthrop University

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Sharlie McGill