Sharlim Salcedo
Riverhead,NY
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
11
11
years of professional experience
Work History
Office Manager
More Than Mopping Moms
01.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Associate II
Stony Brook Southampton Hospital
01.2019 - 10.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Enhanced patient satisfaction by promptly and accurately registering emergency room patients.
- Ensured patient safety by verifying identification and cross-checking information against electronic health records before registering or updating existing accounts.
- Coordinated bed assignments with clinical team members, optimizing patient flow through the emergency department.
Patient Representative
Hudson River HealthCare
04.2014 - 12.2018
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Scheduled and rescheduled appointments for patients.
- Coordinated care among various departments, streamlining processes and enhancing overall efficiency.
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Monitored patient flow throughout day to maintain appointment times and schedules.
Education
High School Diploma -
Riverhead High School
Riverhead, NY06-2006
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Scheduling and calendar management
- Administrative support
- Workflow planning
- Computer skills
- Problem resolution
- Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
More Than Mopping Moms
01.2023 - Current
Associate II
Stony Brook Southampton Hospital
01.2019 - 10.2023
Patient Representative
Hudson River HealthCare
04.2014 - 12.2018
High School Diploma -
Riverhead High School
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