Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharlin James

Filer,ID

Summary

Dynamic professional enjoys a fast pace work environment. Proven ability

to adapt in various environments, including special needs transportation and hospitality. Equipped with solid interpersonal skills, facilitating effective communication with clients and teams alike. Eager to leverage these competencies toward ensuring

high-quality service delivery and enhancing client well-being. Focused on continuous

improvement and dedicated to fostering a supportive atmosphere for all individuals.

Overview

2026
2026
years of professional experience

Work History

Special Needs Bus Aide

Mid Columbia Bus
07.2022 - 08.2025
  • Supervised students and maintained discipline on bus to reduce driver distraction.
  • Liaised with bus driver to conduct emergency evacuation drills.
  • Informed parents of student behavioral changes to formulate guidelines and solutions.
  • Lifted and moved students to optimize comfort.
  • Communicated with bus driver to meet students' medical, physical and behavioral needs during transport.
  • Assisted special needs students with self-care to maintain proper hygiene while in transit.
  • Operated lift and secured wheelchair to maximize student safety and stability.
  • Placed special needs students in designated seats and fastened and secured seat belts before departure to reduce risk of injury.
  • Executed emergency response by employing established protocols and medical guidelines.
  • Partnered with bus driver to load and unload special needs students and equipment for safe departure and arrival.
  • Informed substitute and newly assigned drivers of routes and directions to maintain timely schedule.
  • Provided timely assistance to students boarding or exiting the bus, reducing potential risks for accidents or injuries.
  • Ensured compliance with district policies and regulations pertaining to the transportation of special needs students.
  • Maintained accurate records of student attendance and incidents during transportation, ensuring proper documentation for review and analysis.
  • Responded promptly to any medical or behavioral concerns while en route, prioritizing student health and well-being at all times.
  • Provided feedback to school administrators regarding potential improvements to the Special Needs Bus Aide program, contributing to its ongoing refinement and effectiveness.
  • Improved student safety by closely monitoring and assisting special needs students during bus rides.
  • Assisted in the development of emergency response plans, contributing to overall student safety during transportation.
  • Collaborated with bus drivers to implement efficient routes, minimizing travel time for special needs students.
  • Developed strong relationships with special needs students, building trust and rapport that contributed to successful transport experiences.
  • Assisted in training new Special Needs Bus Aides as needed, sharing knowledge and expertise about best practices in this role.
  • Conducted regular inspections of safety equipment on the bus, ensuring proper functioning in case of emergencies.
  • Collaborated with special education teachers to align support strategies on the bus with classroom interventions, promoting overall student success.
  • Facilitated conflict resolution among students when necessary, fostering a peaceful environment during transit.
  • Supported special needs students by adapting to their individual requirements, ensuring a comfortable and secure travel experience.
  • Implemented effective behavior management strategies when needed, maintaining order and discipline during transportation periods.
  • Maintained a clean and organized bus environment, promoting a positive atmosphere for students with diverse needs.
  • Checked to make sure students boarded correct bus, particularly for younger children.
  • Maintained clean, tidy and obstruction-free bus interior.
  • Calmed unruly students during bus rides and helped prevent repeated disruptions.
  • Accompanied driver throughout assigned routes on each school day.
  • Cultivated trusting relationships with transported students and guardians.
  • Completed thorough bus inspections before and after each trip.
  • Helped load and unload disabled and non-ambulatory passengers.
  • Monitored behavior of children on bus and at loading areas and intervened to address conflicts and bullying.
  • Discerned actual or potential relational problems and helped children solve disputes and learn to respect others.
  • Taught and modeled safe bus riding practices to students.

Home Care Provider

CCI
06.2024 - 05.2025
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Assisted disabled clients to support independence and well-being.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.
  • Delivered high-quality care under pressure in emergency situations, ensuring the safety of both the patient and caregiver team members present at those times.
  • Provided emotional support during challenging times, helping patients cope with illness or disability-related stressors more effectively.
  • Developed strong rapport with patients and families, fostering trust and open communication channels for better care coordination.
  • Conducted regular evaluations of patients'' progress and adjusted care plans accordingly to ensure continued effectiveness and alignment with changing needs.
  • Provided transportation and appointments management.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided mobility assistance such as walking and regular exercising.
  • Transported clients for medical and personal outings.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Provided direct personal care and administrative services to clients.
  • Trained new staff members on best practices for home health care.

Waitress

Oki Tepyanki
11.2023 - 05.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Processed orders and sent to kitchen employees for preparation.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Checked guests' identification before serving alcoholic beverages.

Cashier

Dollar Tree
10.2014 - 09.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Insurance Agent

C3
08.2013 - 02.2014
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.

Medicare Customer Service Representative

C3
2013 - 2014
  • Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
  • Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
  • Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
  • Maintained strong working knowledge of Medicare regulations, ensuring accurate information dissemination to clients.

Service Writer

Boss Shop
10.2011 - 01.2013
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
  • Improved customer satisfaction by providing timely and accurate service estimates.
  • Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.

Education

GED -

Lamar
Arlington, TX

Skills

  • Confidentiality and privacy
  • Safety awareness
  • Personal care
  • Feeding assistance
  • Mobility assistance
  • Patience and tact
  • Disability awareness
  • Physical assistance
  • First aid and CPR
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving

Timeline

Home Care Provider

CCI
06.2024 - 05.2025

Waitress

Oki Tepyanki
11.2023 - 05.2024

Special Needs Bus Aide

Mid Columbia Bus
07.2022 - 08.2025

Cashier

Dollar Tree
10.2014 - 09.2015

Insurance Agent

C3
08.2013 - 02.2014

Service Writer

Boss Shop
10.2011 - 01.2013

Medicare Customer Service Representative

C3
2013 - 2014

GED -

Lamar

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