SHARLIN ROMERO
Los Angeles,United States
Summary
Dynamic and dedicated professional with extensive experience as a Transportation Security Officer at the TSA, excelling in security screening and customer service. Proven ability to operate advanced security equipment and effectively manage passenger relations, ensuring compliance with safety protocols while maintaining a high standard of service. Recognized for exceptional teamwork and conflict de-escalation skills. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities, and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive, memorable experience. Adaptable professional with a quick learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge, and applying it effectively. Driven by a passion for continuous learning, and successfully navigating change.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Transportation Security Officer
Transportation Security Administration
Orange County, United States
05.2024 - 02.2025
- My duties and responsibilities in the TSA include conducting screening of passengers and their properties from screening their identification, divesting their properties, screening of passengers with the Advanced Imaging Technology, expedited screening through Walk-Through Metal Detector, assisted passengers with wheelchairs, medical apparatus and with animals, conducting an opt out with pat down search, X-Ray the properties, search annotated items from the X-Ray in the standard lane and Pre-Check lane
- Reported any violations of TSA regulations or policies to supervisory staff immediately.
- Monitored passenger traffic flow at checkpoints to ensure safe and efficient boarding process.
- Assisted passengers with questions regarding airport security regulations and procedures.
- Protected vessels, passengers and crew by testing items and individuals for explosive material residue.
- Responded quickly in emergency situations by utilizing appropriate safety protocols.
- Participated in regular drills designed to test preparedness levels for potential threats.
- Inspected baggage for explosives or other hazardous materials using advanced equipment.
- Provided instructions to individuals on how to properly place their bags onto conveyor belts for inspection purposes.
- Maintained knowledge of current aviation security standards and best practices.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Directed passengers clearly for quick movement through security screening process.
- Ensured that all personnel entering restricted areas had proper credentials and authorization.
- Upheld strong customer service standards while completing screenings.
- Provided excellent customer service in a fast-paced environment.
- Worked with local and federal law enforcement agents to apprehend suspicious individuals.
- Assisted in training new Transportation Security Officers on proper screening techniques.
- Operated equipment and machinery according to safety guidelines.
- Maintained updated knowledge through continuing education and advanced training.
- Operated a variety of machinery and tools safely and efficiently.
- Conducted testing of software and systems to ensure quality and reliability.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Managed household errands and other essential duties.
Dental Office Specialist
Anchorage Neighborhood Health Center
Anchorage, United States
10.2020 - 11.2022
- Deals with Insurances (Medicaid, BCBS, Tri-care, Humana, Aetna, Cigna, Metlife, Premera, Delta Dental, etc)
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Estimated the patients financial responsibility after verifying their benefits
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Generated invoices and tracked payments from customers.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Greeted visitors upon arrival in the reception area.
- Resolved customer inquiries regarding billing issues or product availability.
- Facilitated internal communication by distributing memos and announcements.
- Answered telephones, directed calls, and took messages.
- Answered and directed incoming calls to appropriate personnel.
- Updated customer accounts information in database systems as required.
- Organized and maintained office files, records, and documents.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
QUALITY ASSURACE ASSOCIATE
Samuel Simmonds Memorial Hospital
Barrow, United States
04.2019 - 05.2020
- Handled screeners' work time and trained screeners.
- Provide excellent customer service, and answer general questions.
- Cooperates with all team members to provide the best possible service to all patients and visitors.
- Successfully perform other duties as assigned.
- Collecting data and putting it in Excel files.
- Deals with any feedback at Samuel Simmonds Memorial Hospital.
- Analyzed data from inspections or tests in order to determine if products comply with required standards or regulations.
- Analyzed issues and recommended corrective actions to improve final results.
- Outlined remediation plans to standardize results to meet compliance regulations.
- Processed high-volume workflows to quality and accuracy.
- Maintained accurate records of quality reports, statistical reviews, and relevant documentation.
- Completed data capture forms, equipment logbooks or inventory forms to support testing procedures.
- Collaborated closely with other departments within the organization to resolve customer complaints quickly and efficiently.
- Performed quality control inspections at customer sites to determine alignment with safety regulations.
- Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
- Performed detailed analysis of customer complaints to identify trends and root causes for quality issues.
- Facilitated training sessions for staff on quality assurance procedures and policies.
- Trained employees in proper equipment use and product testing procedures.
- Communicated cross-functionally to drive timely resolutions, quality control and process feedback.
SANDWICH ARTIST
Subway Restaurant
Barrow, United States
11.2019 - 02.2020
- Kept customer and food preparation areas clean and well-organized.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Verified that prepared food met quality standards prior to serving it to customers.
- Organized food preparation stations and regularly replenished supplies.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
Education
BACHELOR OF SCIECE - TOURISM MANAGEMENT
De La Salle University
Dasmariñas, Cavite, Philippines01.2016
High School Diploma -
CHRISTIAN SCIENCE ACADEMY
Calamba City, Laguna, Philippines01.2015
Skills
- Driving skill (Automatic Transmission)
- Computer Literate
- Proficient in Microsoft Office software
- Customer service
- Teamwork
- Interpersonal Skills
- Self-Motivation
- Flexible
- Decision Making
- Work Under Pressure
- Dealing with Insurances
- Collecting payments
- Conducting screening
- Assisting passengers
- X-Ray properties
- Search annotated items
- Explosive detection
- Safety protocols
- Risk assessment
- Conflict de-escalation
- Team collaboration
- Screening processes
- Equipment operation
- Emergency response
- Regulatory compliance
- Data entry
- Verbal communication
- Training and development
- Procedure implementation
- Access control management
- Behavioral observations
- Surveillance monitoring
- X-ray machine operation
- Team development
- Security equipment operation
- Body scanner operation
- Baggage inspection
- Customer service and assistance
- Multilingual proficiency
- Integrity and honesty
- Passenger relations
- Policy enforcement
- Threat management
- Security screening expertise
- Public safety awareness
- Emergency preparedness
- Physical fitness
- Radio communication
- Security breach management
- Threat assessment
- De-escalation techniques
- Self-defense training
- First aid training
- Multitasking Abilities
Certification
Current BLS
References
- Eddy Galindo, +1 (909) 630-3190, Chino, CA, United States
- Caitlin Montague, +1 (907) 799-6822, Barrow, AK, United States
- John Bardsley, +1 (907) 903-5091, Barrow, AK, United States
- Denise Irizarry, +1 (617) 930-3804, Barrow, AK, United States
- Melynda Bottorff, +1 (253) 328-3011, Anchorage, AK, United States
Accomplishments
- Received a challenge coin for stepping up to do the Oath taking of 10+ officers for TSA
Timeline
Transportation Security Officer
Transportation Security Administration
05.2024 - 02.2025
Dental Office Specialist
Anchorage Neighborhood Health Center
10.2020 - 11.2022
SANDWICH ARTIST
Subway Restaurant
11.2019 - 02.2020
QUALITY ASSURACE ASSOCIATE
Samuel Simmonds Memorial Hospital
04.2019 - 05.2020
BACHELOR OF SCIECE - TOURISM MANAGEMENT
De La Salle University
High School Diploma -
CHRISTIAN SCIENCE ACADEMY
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