Sharlinda Brooks
Baton Rouge,LA
Summary
Dedicated and customer-focused server with over five years of experience delivering exceptional dining experiences. Proven ability to handle high-volume environments with a friendly demeanor and efficiency. Adept at taking accurate orders, making knowledgeable menu recommendations, and ensuring guest satisfaction. Seeking to contribute my skills to a dynamic company where I can provide top-notch service and enhance overall dining experiences.
Overview
9
9
years of professional experience
Work History
Server & Bartender
1717 Kitchen & Cocktails
11.2023 - Current
- Provide excellent customer service by greeting and assisting guests in a friendly and professional manner
- Average daily sales over $700
- Ensure customer satisfaction by addressing their needs and resolving any issues promptly
- Knowledgeable about the menu to make recommendations and answer customer questions
- Efficiently take and process orders, ensuring accuracy and attention to special requests
- Use a point-of-sale (POS) system (Agilisys) to input orders and process payments
- Suggest additional items, specials, or drinks to enhance the customer experience and increase sales
- Handle multiple tables simultaneously, balancing service quality and efficiency
- Prioritize tasks to ensure a smooth workflow during busy periods
- Maintain a clean and organized work area, including tables, chairs, and service stations
- Assist colleagues during peak times or when needed
- Resolve customer complaints or issues with professionalism and efficiency
- Adhere to health and safety regulations, including proper food handling and sanitation
- Stay informed about and enforce any alcohol service regulations.
Shift Leader
Burger King
10.2016 - 11.2023
- Promoted from cashier to shift leader within first year
- Monitored annual average sales over $250,000
- Mentored a team of six team members from onboarding to promotions
- Ensured orders for accuracy and handled any customer concerns or modifications
- Expert in using POS systems to input orders, process payments, and issue receipts
- Maintained cashflow accuracies and reconciled sales transactions for each shift
- Monitored kitchen staff and other staff members to ensure smooth and efficient operations
- Assisted colleagues during busy periods or as needed
- Adhered to food safety and hygiene standards in the handling, preparation, and storage of food
- Operated kitchen equipment such as grills, fryers, and ovens
- Managed inventory for food items, condiments, and supplies
- Conducted regular checks of ingredient freshness and reported any discrepancies.
Security Officer (Part-time position for special events)
GardaWorld Security Services
08.2018 - 02.2020
- Secure premises and personnel by patrolling property; monitored surveillance equipment; inspect buildings, equipment, and access points; permitted entry
- Obtain help by sounding alarms and prevent losses and damage by reporting irregularities, informing violators of policies and procedures
- Maintain a secure environment by monitoring and setting building and equipment controls
- Contribute to entire team's effort by accomplishing related results as needed.
Hotel Front Desk Clerk
Best Western Hotel
03.2016 - 08.2019
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined reservations process for improved accuracy and guest experience.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
Line Cook
David's Tigers Express
11.2014 - 08.2017
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
Education
High School Diploma -
Stanberry High School
Houston, TXSkills
- Food Delivery
- Food Inspection
- Daily Specials Memorization
- Table Bussing
- Automated Telephone Systems
- Room Assignments
- Report Generation
- Front Office Support
- Customer Service Management
- Equipment Troubleshooting
- Production Scheduling
- Operations Support
- Health Codes Compliance
- Basic Accounting
- Food Preparation
- Food Running
Timeline
Server & Bartender
1717 Kitchen & Cocktails
11.2023 - Current
Security Officer (Part-time position for special events)
GardaWorld Security Services
08.2018 - 02.2020
Shift Leader
Burger King
10.2016 - 11.2023
Hotel Front Desk Clerk
Best Western Hotel
03.2016 - 08.2019
Line Cook
David's Tigers Express
11.2014 - 08.2017
High School Diploma -
Stanberry High School
Similar Profiles
GABRIELLA CALIGIURIGABRIELLA CALIGIURI
Server at Amalfi Coastal Kitchen and CocktailsServer at Amalfi Coastal Kitchen and Cocktails
NYKOLIS ROLDANNYKOLIS ROLDAN
Host|Server|Bartender|Food Runner at 204 North Kitchen & CocktailsHost|Server|Bartender|Food Runner at 204 North Kitchen & Cocktails
Jackson TrueJackson True
Foodrunner/Busser at The Laundry: Kitchen and CocktailsFoodrunner/Busser at The Laundry: Kitchen and Cocktails
Reese SantinyReese Santiny
Team Member at Chic-Fil-ATeam Member at Chic-Fil-A
Rhemi LeeRhemi Lee
Student Volunteer at Heal 360Student Volunteer at Heal 360