Michael Fitz-Patrick
Las Vegas ,NV
Summary
Driven Professional Chauffeur with a proven track record of enhancing client satisfaction and increasing repeat business at Mundi Transportation. Skilled in safe driving and route planning, coupled with exceptional customer service and discretion. Achieved financial growth as TTC Transportation owner through strategic planning and team leadership. High-performing transportation management professional successful at maximizing operational success through strategic process improvements and business development plans. Talented leader and manager. Knowledgeable candidate provides excellent customer service to passengers from all walks of life. Offers directions, answers questions and resolves problems arising on shuttle. Proactive and dependable with excellent work ethic.
Overview
12
12
years of professional experience
Work History
Professional Chauffeur
Mundi Transportation
01.2020 - Current
- Enhanced client satisfaction by providing timely and professional transportation services.
- Handled sensitive situations discreetly to maintain client confidentiality and privacy.
- Demonstrated flexibility in meeting clients' changing preferences or schedules with minimal disruption.
- Navigated various GPS systems and mobile apps efficiently to optimize route planning and scheduling.
- Maintained a clean and comfortable vehicle for the optimal passenger experience.
- Assisted passengers with luggage to provide seamless door-to-door service.
- Improved overall efficiency by assisting colleagues during busy periods or covering shifts as needed.
- Increased repeat business by developing strong relationships with clients through excellent communication skills.
- Performed routine vehicle inspections before each trip to ensure proper maintenance and compliance with regulations.
- Adhered to company policies and local laws at all times, ensuring safe transportation for all clients.
Professional Chauffeur
Luxury Limousine & Transportation
06.2015 - 01.2020
- Accepted payments and provided receipts for fares to keep accurate records of transactions.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Maintained log of daily trips to keep accurate records of fares and destinations.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Arrived on time to customer appointments.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Collaborated with dispatchers to accommodate last-minute changes or special requests from clients.
- Ensured punctuality by planning efficient routes, accounting for traffic and construction delays.
Owner
TTC Transportation
02.2013 - 12.2015
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Certificate CDL - CDL Class B With Air Brakes
A-1 Trucking School
Boulder City, NV01.2015
High School Diploma -
Las Vegas High School
Las Vegas, NV06.1992
Skills
- Safe Driving
- Defensive Driving
- Advanced Driving Techniques
- Local Area Knowledge
- Discretion and Confidentiality
- Professional Appearance
- Traffic Laws Expertise
- Proper Etiquette
- Punctuality
- Clean Driving Record
- Passenger transportation
- Multi-passenger vehicles
- Schedule Management
- Payment Processing
- Reservations
- Schedule Coordination
- Teamwork and Collaboration
- Customer Service
Timeline
Professional Chauffeur
Mundi Transportation
01.2020 - Current
Professional Chauffeur
Luxury Limousine & Transportation
06.2015 - 01.2020
Owner
TTC Transportation
02.2013 - 12.2015
Certificate CDL - CDL Class B With Air Brakes
A-1 Trucking School
High School Diploma -
Las Vegas High School