Sharline Quinones
Auburndale
Summary
Versatile professional dedicated to enhancing service delivery and team efficiency. Proven track record in customer engagement and mentoring, effectively training new employees to improve customer satisfaction. Strong organizational skills paired with a detail-oriented approach ensure streamlined operations.
Overview
17
17
years of professional experience
Work History
FEDEX WAREHOUSE
Davenport
10.2024 - Current
- Scanned and sorted packages by destination and service type using handheld scanner, facilitating accurate and timely shipping.
- Sorted packages by size, weight, and destination to enhance processing flow and expedite deliveries.
- Loaded and unloaded packages from delivery trucks, ensuring safety and efficiency in operations.
- Labeled parcels with accurate delivery information according to delivery specifications. accurately according to company guidelines.
Associate
Walmart
Haine City
06.2022 - Current
- Developed customer service skills through daily interactions with diverse customers, enhancing overall customer experience.
- Initiated conversations with customers to understand their needs to assess needs and preferences for tailored service.
- Sold products to customers by explaining product features and benefits.
- Trained new employees on customer service techniques and procedures, ensuring consistent service delivery.
- Operated cash register to process cash, check and credit transactions.
- Answered phone calls from potential customers to direct to appropriate products or departments.
- Managed inventory by identifying and marking items for removal, streamlining stock management.
Automotive Sales Consultant
Walmart
Haines City
02.2022 - 01.2025
- Educated customers about sales processes, warranty requirements and service standards.
- Developed relationships with customers by providing excellent customer service.
- Assisted customers with service inquiries and vehicle maintenance needs.
- Scheduled appointments and managed service workflow for efficient operations.
- Provided time and cost estimates for proposed service to gain customer authorization.
Maintenance Supervisor
Owens Co.
Orlando
05.2013 - 04.2015
- Supervised kitchen staff to streamline workflow and maintain quality standards.
- Managed kitchen opening and closing procedures to ensure readiness for service. based on department schedule.
- Stocked and maintained prep stations to reduce wait times and shortages.
- Coordinated food production timing with meal serving hours to enhance food quality and reduce waste.
- Prepared and sold food that met food quality indicators.
- Utilized grills, fryers and ovens to heat food to appropriate serving temperatures.
- Followed established sanitation procedures while cleaning kitchens, dishware, and utensils.
- Disposed of spoiled and expired food according to waste regulations.
- Maintained financial records to facilitate budget management and ensure operational transparency.
- Exhibited the ability to work independently with minimal supervision while delivering quality results.
- Demonstrated strong knowledge of proper use of cleaning equipment and products.
- Proactively identified any potential hazards before they became serious problems within the workplace.
- Safely handled cleaning chemicals to comply with guidelines and procedures.
- Performed routine maintenance on cleaning tools and equipment such as mops, brooms and vacuum cleaners.
- Highly skilled in performing detailed cleaning of offices, restrooms, kitchens, lobbies, hallways and other common spaces.
Front Line Cook
kency
Kissimmee
08.2020 - 03.2023
- Prepared ingredients and dishes according to menu specifications.
- Made meals in accordance with company standards and requirements.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Carved ham, turkey, and roast beef at carving station for sandwiches and buffets.
- Maintained cleanliness and organization in kitchen workstations.
- Maintained accurate records of daily production sheets including waste logs.
- Worked closely with management team in order to meet budget goals while maintaining high quality standards.
Front Line Cook
Oasis Club
Kissimmee
02.2016 - 01.2021
- Coordinated with team members to achieve on-time meal preparation.
- Prepared and organized ingredients for daily menu items and specials to enhance kitchen efficiency.
- Trained new cooks on kitchen procedures and safety protocols to ensure compliance and consistency.
Cook
Steak and Shake
Orlando
11.2009 - 06.2019
- Stocked and maintained prep stations to reduce wait times and shortages.
- Practiced safe food handling procedures in accordance with local health regulations.
- Proficiently operated various kitchen appliances such as grills, ovens, fryers and other equipment.
- Utilized grills, fryers and ovens to heat food to appropriate serving temperatures.
- Accurately read food orders from tickets or monitors in order to prepare requested items correctly.
- Prepared dishes according to restaurant recipes and specifications, consistently meeting set time frames to ensure timely service.
- Conducted daily quality checks on ingredients to uphold preparation standards.
- Stored and organized ingredients into fridges and bins.
- Ensured proper storage of food products at appropriate temperatures to maintain food safety standards.
- Ensured freshness of food and ingredients by monitoring quality, tracking inventory age, and rotating stock.
- Collaborated with supervisory staff to plan menus, factoring in costs and special event requirements.
- Carved and trimmed beef, veal, ham, pork, and lamb for hot and cold service and for sandwiches.
- Planned and priced menu items.
- Cooked food according to recipes set by establishment.
- Adapted well under pressure in high volume environments while maintaining focus on quality execution.
- Maintained a clean and organized work area, including all cooking surfaces, utensils, and equipment.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Greeted customers and identified their needs to enhance customer service experience.
- Answered questions regarding store and merchandise.
- Arranged and displayed merchandise to promote sales.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
- Inventoried stock and requisitioned new inventory.
- Exchanged merchandise for customers and accepted returns.
- Computed sales prices, total purchases, and received and processed cash and credit payment.
- Helped customers try on and fit merchandise.
- Maintained records related to sales.
- Maintained accurate financial records and accounts for daily transactions, ensuring accountability and transparency.
- Memorized restaurant recipes to accurately and quickly prepare dishes.
Cook
Steak and Shake
orlando
03.2012 - 01.2019
- Prepared and cooked menu items according to established recipes and standards.
- Prepared and organized soups, sauces, and salads, enhancing timely service and maintaining quality standards.
- Prepared diverse shake recipes using high-quality ingredients and equipment.
- Streamlined transportation of food items between work stations, stove, and refrigerator to sustain workflow efficiency.
- Ensured cleanliness and organization of the shake preparation area daily.
- Managed inventory of ingredients and restocked supplies, supporting seamless kitchen operations.
Food Server
Mcdonals
Kissimmee
01.2024 - 03.2025
- Prepared and cooked menu items according to standard recipes.
- Collaborated with team to deliver timely service of items.
- Maintained cleanliness and organization of kitchen and food prep areas.
- Cleaned and sanitized kitchen equipment to ensure food safety standards. and surfaces, including grills, fryers, ovens and other cooking equipment.
- Stocked and restocked supplies throughout the shift.
Education
GED -
colonial high school
Orlando08-2012
Skills
- Operational Support
- Inventory Management
- Quality Control
- Safety Procedures
- Customer Service
- Customer assistance
- Team collaboration
- Collaboration
- Effective communication
- Interpersonal Skills
- Relationship Building
- Computer Skills
Languages
Spanish, Bilingual
Timeline
FEDEX WAREHOUSE
Davenport
10.2024 - Current
Food Server
Mcdonals
01.2024 - 03.2025
Associate
Walmart
06.2022 - Current
Automotive Sales Consultant
Walmart
02.2022 - 01.2025
Front Line Cook
kency
08.2020 - 03.2023
Front Line Cook
Oasis Club
02.2016 - 01.2021
Maintenance Supervisor
Owens Co.
05.2013 - 04.2015
Cook
Steak and Shake
03.2012 - 01.2019
Cook
Steak and Shake
11.2009 - 06.2019
GED -
colonial high school