Sharling Nicole Quezada
Secaucus,NJ
Summary
Seeking an administrative position with a company that allows me to utilize my customer service, communication, and administrative support skills to ensure the company's success.
Overview
7
7
years of professional experience
Work History
Community Administrator
Taylor Management
04.2023 - Current
- Enhanced community engagement by organizing and implementing various events and initiatives.
- Streamlined communication between residents and management through regular meetings and updates.
- Developed a strong sense of community by fostering relationships among residents, staff, and local businesses.
- Improved resident satisfaction with timely responses to inquiries, concerns, and requests for assistance.
- Provided excellent customer service by addressing all resident needs in a professional and timely manner.
- Evaluated feedback from residents regularly to identify areas needing improvement or attention in order to continuously enhance their living experience.
- Collaborated with staff members to ensure smooth operations throughout the community, providing support and guidance when needed.
- Assisted with administrative needs of community association.
Assistant Manager
Beyer Bros Corp
01.2019 - 02.2023
- Provide ongoing customer service to customers and vendors
- Keep an accurate record of collections/customer accounts
- Ensure insurance compliance for the dealership
- Responsible for payroll tracking and submission
- Coordinate and delegate work orders to maintenance staff
- Handle purchase documents for title transfers
- Review applications for accuracy and compliance
- Prepare correspondences and new letters
- Create and maintain filing systems (digital and print)
- Assist with staff training
Crew Member
McDonalds
01.2017 - 01.2019
- Greeted customers and handled their orders.
- Ensured food safety protocols are followed
- Resolved customer complaints; escalate issues to appropriate authorities as needed (assistant manager, manager).
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
High School Diploma -
Hackensack High School
Hackensack, New Jersey06.2019
Skills
- Customer Service
- Administrative Support
- Computer Skills
- Payment Collection
- Dispute Handling
- Deposits Management
- Data Entry
- Creative and Adaptable
- Multitasking Abilities
Tel
(551) 313-2509
References
Available upon request
Languages
Spanish
Native or Bilingual
Timeline
Community Administrator
Taylor Management
04.2023 - Current
Assistant Manager
Beyer Bros Corp
01.2019 - 02.2023
Crew Member
McDonalds
01.2017 - 01.2019
High School Diploma -
Hackensack High School
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