Tony Mason
Bowie,MD
Summary
Diligent Bus Operator with proven ability to navigate complex routes and ensure passenger safety. Efficiently managed time schedules and maintained vehicle cleanliness, contributing to smooth operations. Demonstrate effective communication and problem-solving skills in dynamic environments. Experienced with managing daily routes and ensuring passenger safety. Utilize effective communication and problem-solving skills to handle diverse situations. Track record of maintaining vehicle standards and adhering to strict schedules.
Overview
22
22
years of professional experience
Work History
Bus Operator
WMATA
01.2012 - Current
- Operated transit buses efficiently, ensuring timely service and passenger safety.
- Conducted pre-trip inspections to verify vehicle readiness and compliance with safety standards.
- Navigated assigned routes while adapting to changing traffic conditions and passenger needs.
- Assisted passengers with inquiries, providing exceptional customer service throughout journeys.
- Collaborated with dispatchers to communicate delays and ensure smooth operational flow.
- Implemented process improvements, enhancing route efficiency and reducing delays for passengers.
- Mentored new operators on safety protocols and best practices for effective driving.
- Led training sessions focused on emergency procedures and customer interaction techniques for staff development.
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
2009-2011
BFI Trash Corporation
02.2009 - 03.2011
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
Driver Manager
Waste Management Company
06.2004 - 03.2009
- Oversaw daily operations of driver teams, ensuring compliance with safety regulations and company policies.
- Coordinated schedules and routes to optimize efficiency and reduce operational costs.
- Monitored driver performance metrics, implementing training programs to enhance skills and productivity.
- Managed communication between drivers and dispatch to resolve issues promptly and maintain service excellence.
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Implemented process improvements that streamlined operations, significantly enhancing overall workflow efficiency.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
- Coordinated with drivers to organize timely pickup and delivery.
- Addressed driver communications and provided required data to drivers.
Delivery Driver
Wilhelm Commercial Builders
01.2004 - 02.2005
- Delivered packages efficiently, ensuring timely arrival while adhering to safety protocols.
- Maintained accurate records of deliveries and vehicle inspections to ensure compliance with regulations.
- Navigated routes effectively, optimizing delivery times through GPS technology and local knowledge.
- Assisted in training new drivers on operational procedures and customer service standards.
- Monitored vehicle performance, addressing maintenance issues proactively to minimize downtime.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
Education
GED -
Sherwood High School
Montgomery VillageSkills
- Clean driving record
- Vehicle inspection
- Fuel efficiency
- Defensive driving
- Accurate recordkeeping
- Weather conditions adaptation
- Vehicle maintenance
- Traffic laws compliance
- Safe driving practices
- Effective communication skills
- Safe driving skills
- Passenger assistance
- Route navigation
Timeline
Bus Operator
WMATA
01.2012 - Current
2009-2011
BFI Trash Corporation
02.2009 - 03.2011
Driver Manager
Waste Management Company
06.2004 - 03.2009
Delivery Driver
Wilhelm Commercial Builders
01.2004 - 02.2005
GED -
Sherwood High School