SHARLIZE PEREZ
Mountain House,CA
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
2
2
years of professional experience
Work History
Server
Los Altos Golf and Country Club
01.2024 - 04.2024
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Front Office Receptionist
Contreras Chiropractic
01.2023 - 11.2023
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintaining high levels of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Ensuring welcoming atmospheres for guests with efficient check-in and check-out procedures.
- Contributed to overall company image by consistently delivering exceptional service to clients and visitors.
Hostess
Olive Garden
04.2022 - 01.2023
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Completed daily side work and opening and closing duties without fail.
Education
A&P Certification - Aviation Mechanical Technician
Aviation Institute of Maintenance
Fremont, CA11.2025
Skills
- Teamwork
- Time management
- Excellent communication
- Organization
- Guest Engagement
- Exceptional customer service
- Cleanliness standards
Additional Information
Able to multitask efficiently while maintaining a positive attitude. Proficient in accurately taking food and drink orders and delivering to tables efficiently. Skilled in managing reservations and coordinating seating arrangements efficiently. Provided excellent customer service, addressing guest inquiries and resolving issues promptly. Managed multiple phone lines and greeted guests in a professional manner. Scheduled appointments and responded to emails in a timely fashion. Handled cash transactions and ensured accurate record-keeping. Collaborated with team members to maintain a clean and organized office space.
Timeline
Server
Los Altos Golf and Country Club
01.2024 - 04.2024
Front Office Receptionist
Contreras Chiropractic
01.2023 - 11.2023
Hostess
Olive Garden
04.2022 - 01.2023
A&P Certification - Aviation Mechanical Technician
Aviation Institute of Maintenance
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