Summary
Overview
Work History
Education
Skills
Certification
Timeline
Work Availability
References
References
References
References
Work Preference
Software
Languages
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Hi, I’m

Sharlletta Jackson

Caruthersville,MO
Judge a man by his questions rather than his answers.
Voltaire
Sharlletta Jackson

Summary

I am a business owner, office management, and medication technician with more than 28 years of nursing experience. I recently completed my doctoral degree in healthcare administration and I am seeking to contribute my knowledge and experience to the field within a long-term care setting.

Compassionate volunteer with significant experience in community outreach, fundraising, and event planning. Strong ability to collaborate with diverse groups, fostering positive relationships and promoting inclusive environments. Skilled in problem-solving, communication, and leadership with a record of driving successful initiatives to support underserved populations. Impactful contributions made towards improving community welfare through active involvement and dedication to service goals.

Overview

19
years of professional experience
1
Certificate

Work History

For the Community of Caruthersville
Caruthersville, MO

Community Engagement Volunteer
01.2023 - Current

Job overview

  • Work to address the school-to-prison pipeline through education and student engagement.
  • Provided guidance and support to fellow volunteers during their shifts.
  • Participated in team-building exercises to strengthen relationships among volunteers.
  • Collaborated with other volunteers to create a positive work environment.
  • Provided assistance to staff in the daily operations of the organization.
  • Offered support and assistance to community members.
  • Collaborated with others by contributing time, effort and skills to achieve the organization's goals.

Celebrate In Style
Caruthersville, MO

Office Assistant
05.2021 - Current

Job overview

  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Assisted with special projects as needed by researching information on the internet or through other sources.
  • Managed inventory of office supplies and placed orders when needed.
  • Maintained an organized filing system of paper documents and electronic files.
  • Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
  • Assisted in the development and implementation of office policies and procedures.
  • Assisted in onboarding new employees by providing orientation materials and training resources.
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Greeted visitors in a professional manner and provided assistance when necessary.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.

Celebrate in Style

Owner and Principal Designer
01.2017 - Current

Job overview

  • Conduct event planning, project management, logistics, employee supervision, and customer management
  • Managed daily operations of business, including hiring and training staff.
  • Created marketing campaigns to attract new customers.
  • Developed policies and procedures for the organization.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Provided direction and guidance to employees.
  • Monitored performance of personnel against goals set forth by the company.
  • Conducted performance reviews for employees on a regular basis.
  • Maintained relationships with existing clients by providing superior customer service.
  • Reviewed legal documents related to business operations.

Southgate Living Center

Medication Technician
01.2017 - Current

Job overview

  • Manage medication administration, record-keeping, and compliance
  • Conduct patient monitoring and training for new hires.
  • Responded promptly to requests for assistance from nurses and other staff members.
  • Performed quality assurance checks for accuracy of medication administration.
  • Maintained confidentiality of patient health information at all times.
  • Participated in continuing education programs related to medication management.
  • Observed and reported any changes in patient condition or behavior associated with medications.
  • Restocked supplies such as syringes, IV fluids, bandages.
  • Maintained accurate records of all medication administered to residents.
  • Adhered to HIPAA regulations when handling confidential patient information.

Pemiscot Memorial Health Systems

Medication Technician and Certified Nursing Assistant
01.2015 - 01.2017

Job overview

  • Conducted patient care tasks and administered medications
  • Adhered to regulatory guidelines and participated in QI initiatives to improve patient outcomes.
  • Maintained confidentiality of patient health information at all times.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Received verbal orders from physicians and other healthcare providers regarding prescriptions and refills.
  • Educated patients about their rights regarding access to their own medical information.
  • Disposed expired drugs according to regulatory standards.
  • Monitored vital signs before administering medications.
  • Assisted with ordering, receiving, storing, preparing and delivering medications throughout the facility.
  • Provided patient education on proper medication use, side effects, and storage.

Caruthersville Nursing Center

Certified Nursing Assistant
01.2006 - 01.2015

Job overview

  • Contributed to a team-based environment to provide optimal care to facility residents
  • Trained new hires.
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Reported changes in patient condition to registered nurse or physician.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Provided emotional support to family members regarding end-of-life decisions.
  • Administered medications as directed by registered nurse or physician.
  • Took temperature readings orally or rectally as instructed by the RN or MD.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.

Education

Walden University
Minneapolis, MN

Master of Science from Organizational Leadership
05-2025

University Overview

  • 3.2 GPA
  • The National Society of Leadership and Success Member
  • Golden Key International Honour Society
  • Honor Society

Walden University
Minneapolis, MN

Doctor of Healthcare Administration from Health Administration
02-2024

University Overview

  • 3.2 GPA
  • The National Society of Leadership and Success Member
  • Golden Key International Honour Society
  • Honor Society
  • The Relationship Between Certified Nurse Aides’ Staffing Hours and Resident Medicare Quality Measure Outcomes in Missouri Long-Term Care Facilities, Capstone Project: Abstract: Poor resident quality measure (QM) outcomes are a severe concern for patients and longterm care facilities (LTCFs). Certified nurse aides (CNAs) are tasked with most patient care hours at LTCFs. Understanding how CNA hours per resident day (HPRD) influence QM outcomes will help fill an existing research gap. Certified nursing home administrators (CNHAs), directors of nursing (DONs), and owners of LTCFs may also play a role in poor QM outcomes. The Donabedian model, specifically the structure, process, and outcome components, was the theoretical framework guiding this study. This quantitative study examined the relationships between CNA HPRD and resident QM outcomes for urinary tract (UTIs), pressure ulcers, and major falls in Missouri LTCFs. Publicly reported secondary data from the Centers for Medicare and Medicaid Services Provider Information dataset and Minimum Dataset QM dataset from January 1 to December 31, 2022, were analyzed using Spearman correlations and multiple regression. A total of 456 Missouri LTCFs were evaluated. An inverse relationship was observed between UTI and pressure ulcers ρ = -.161, p .05). Further research is needed to understand the factors responsible for poor resident QM outcomes. Interventions can create positive social change by informing CNHAs, DONs, owners, and healthcare policymakers about the relationship between CNA HPRD and the possibility of optimal resident QM outcomes.
  • My role was to research my topic and variable to see if there were a relationship between CNA staffing hours and residents quality of care measures in Missouri Long-Term care facilities. After researching the information I had to write the information and I had to prove it to be true or false there further research.

Walden University

Master of Healthcare Administration from Health Administration
05.2020

University Overview

  • 3.5 GPA
  • The National Society of Leadership and Success Member
  • Golden Key International Honour Society
  • Honor Society

Southeast Missouri State University
Cape Girardeau, MO

Bachelor of General Studies from Health Administration
08-2016

University Overview

  • 3.2 GPA
  • Honor Society

Three Rivers Community College
Poplar Bluff, MO

Associate of Applied Science from Business Administration
12-2011

University Overview

  • 3.2 GPA
  • Honor Society

Colorado Technical University
Colorado Springs, CO

Associate of Arts from General Studies
12-2010

University Overview

  • 3.2 GPA
  • Honor Society

Skills

  • Excellent communication
  • Organizational
  • Interpersonal
  • Problem-solving
  • Able to work well under pressure
  • Manage multiple projects simultaneously
  • Strong knowledge of medical terminology
  • Hospital
  • Long-term care
  • Home care experience
  • Answering Phones
  • Clerical Support
  • Recordkeeping
  • Flexible Schedule
  • Computer Skills
  • Food Distribution
  • Community Engagement
  • Event Setup
  • Volunteer Recruitment
  • Relationship Building
  • Document Management
  • Missouri Driver's License
  • Team Collaboration
  • Deadline Adherence
  • MS Office
  • Teamwork and Collaboration
  • Filing and Recordkeeping
  • Organized and Efficient
  • Event Planning
  • Administrative tasks
  • Administrative Support

Certification

  • Certified Medication Technician #8513MT
  • Certified Nurse Aide #123735

Timeline

Community Engagement Volunteer

For the Community of Caruthersville
01.2023 - Current

Office Assistant

Celebrate In Style
05.2021 - Current

Owner and Principal Designer

Celebrate in Style
01.2017 - Current

Medication Technician

Southgate Living Center
01.2017 - Current

Medication Technician and Certified Nursing Assistant

Pemiscot Memorial Health Systems
01.2015 - 01.2017

Certified Nursing Assistant

Caruthersville Nursing Center
01.2006 - 01.2015

Walden University

Master of Science from Organizational Leadership

Walden University

Doctor of Healthcare Administration from Health Administration

Walden University

Master of Healthcare Administration from Health Administration

Southeast Missouri State University

Bachelor of General Studies from Health Administration

Three Rivers Community College

Associate of Applied Science from Business Administration

Colorado Technical University

Associate of Arts from General Studies
Availability
See my work availability
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References

Sharletta Jackson, DHA, 573-575-9307, sharlletta@yahoo.com

References

References available upon request.

References

Sharletta Jackson, DHA, 573-575-9307, sharlletta@yahoo.com

References

References available upon request.

Work Preference

Work Type

Full TimeInternship

Work Location

On-SiteRemote

Important To Me

Career advancementWork-life balanceHealthcare benefits401k matchTeam Building / Company RetreatsPaid time offCompany Culture

Software

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Social media management

IT troubleshooting and support

Languages

English
Native language

Interests

Decorating Events

Working in the community

Working with children

Working in the Church

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Sharlletta Jackson