Sharlonda Wilson
Lehigh Acres,FL
Summary
I am a driven, highly, motivated and experienced professional seeking a rewarding position in an established, innovative organization with honorable core values. Where I can perfect positive change in growth of the organization and impact the lives of others and the community at large. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Property & Evidence Technician/ Case Research
City Of Fort Myers Police Department
09.2023 - Current
- Enhanced accuracy of case files by meticulously documenting all evidence received, examined, and released.
- Safeguarded the integrity of sensitive materials by maintaining proper temperature controls within storage facilities, eliminating potential contamination risks.
- Maintained secure chain of custody for all items by diligently following established protocols for handling and transferring evidence.
- Ensured compliance with departmental policies and procedures through regular audits of evidence storage areas, identifying issues that needed resolution.
- Streamlined workflow within the department by collaborating effectively with colleagues, sharing knowledge, and providing backup when needed.
- Contributed to the continuous improvement of departmental processes by actively participating in discussions aimed at identifying potential areas for enhancement.
- Facilitated accurate record-keeping through diligent use of computerized systems designed for tracking evidence movement throughout its lifecycle.
- Increased efficiency in evidence processing by implementing a streamlined system for cataloging and storing items.
- Promoted a positive work environment within the department by maintaining open lines of communication with colleagues and supervisors, discussing successes and challenges as they arose.
Records Data Entry Clerk
City Of Fort Myers Police Department
05.2023 - Current
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Corrections Clerk
Lee County Sheriff’s Office
10.2020 - Current
- Clerical Support, Data Entry for the intake (booking) and release of inmate, Maintenance of hard copy files, Logging receipts for documents and storage of inmate property, inspection and Distribution of USPS mail for inmates, Operate public video visitation, Operate the control panels/rooms within the facilities, Work reception desk(s) within the facilities to assist the public, Answer incoming phone calls.
Material Handler
FEDERAL EXPRESS
01.2003 - Current
- Scan packages of freight for delivery, load and unload trucks and airplanes.
ER Financial Counselor
Lee Health System
03.2023 - 08.2023
- Worked with clients to develop personal recommendations for improvement of financial circumstances, reducing debt and increasing income.
- Cultivated a positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.
- Increased client confidence in managing personal finances by providing tools and resources for long-term success.
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
Civil Case Manager
AOC ( Administration Office Of The Courts)
12.2022 - 05.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
Paraprofessional Assistant
Lee County School District
12.2022 - 05.2023
- Ensured access to accommodations and modifications for students with disabilities, fostering an inclusive learning environment where all learners could thrive.
- Collaborated with other paraprofessionals to share best practices and insights on creating more effective support systems for students.
- Maintained accurate records of each student''s performance to track progress over time and identify possible areas of concern.
- Upheld the highest standards of confidentiality and professionalism when working with sensitive student information and situations.
- Improved classroom management by assisting teachers with behavior monitoring and intervention strategies.
- Implemented creative instructional methods to accommodate diverse learning styles within the classroom setting.
- Supported special education students by collaborating with teachers to develop and modify lesson plans for optimal learning outcomes.
- Aided teachers in administrative tasks such as grading, data entry, and report preparation, allowing them to focus on instruction.
Pre-Trial Intake Officer
AOC/ Charlotte County Clerk Of Courts
08.2022 - 12.2022
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices.
- Provided exceptional customer service by addressing concerns and answering questions promptly and professionally.
- Contributed to team success by consistently meeting or exceeding performance targets.
- Conducted thorough assessments of client needs and made appropriate service recommendations.
- Managed a high volume of cases, prioritizing workload for optimal efficiency.
- Streamlined client intake process by implementing an efficient case management system.
- Ensured compliance with relevant regulations by meticulously reviewing documentation for accuracy and completeness before submission.
- Improved customer satisfaction with timely and professional responses to inquiries.
- Maintained detailed records of all client interactions in a secure database system.
- Collaborated with colleagues to develop best practices for managing challenging client situations.
- Utilized strong listening skills when interacting with clients, allowing them to feel heard and understood during the intake process.
- Served as a liaison between clients and service providers, ensuring clear communication and understanding of expectations.
MEDICAL ASSISTANT
SPECIALISTS IN HEALTHCARE
05.2004 - 09.2020
- Patient Assessments, Administrator testing related to pulmonary function, EKG’s, stress tests, Medical Record Charting/Prep, Filing, Phone Triage, Injections and Phlebotomy.
Education
In Process Masters of Legal Studies -
Hodges University
Bachelor Interdisciplinary Studies -
Hodges University
Associates of Science Medical Assistant & Medical Administration -
Southwest Florida College
Diploma Medical Records & Coding -
Southwest Florida College
Certificate Certified Nursing Assistant & Home Health Aide -
High Tech Center Central
Skills
- Clinical Experience in Asepsis
- Knowledge in ICD-10, CPT-4 Coding
- CPR Certified
- Medical Manager
- Microsoft Word, Excel, and Misy’s Tiger
Activities
- Deans List
- Employee of the Month at Federal Express
- 120 Hours of Community Service at Community Cooperative for Meals on Wheels
Timeline
Property & Evidence Technician/ Case Research
City Of Fort Myers Police Department
09.2023 - Current
Records Data Entry Clerk
City Of Fort Myers Police Department
05.2023 - Current
ER Financial Counselor
Lee Health System
03.2023 - 08.2023
Civil Case Manager
AOC ( Administration Office Of The Courts)
12.2022 - 05.2023
Paraprofessional Assistant
Lee County School District
12.2022 - 05.2023
Pre-Trial Intake Officer
AOC/ Charlotte County Clerk Of Courts
08.2022 - 12.2022
Corrections Clerk
Lee County Sheriff’s Office
10.2020 - Current
MEDICAL ASSISTANT
SPECIALISTS IN HEALTHCARE
05.2004 - 09.2020
Material Handler
FEDERAL EXPRESS
01.2003 - Current
In Process Masters of Legal Studies -
Hodges University
Bachelor Interdisciplinary Studies -
Hodges University
Associates of Science Medical Assistant & Medical Administration -
Southwest Florida College
Diploma Medical Records & Coding -
Southwest Florida College
Certificate Certified Nursing Assistant & Home Health Aide -
High Tech Center Central