SHARLOR PORTER
Bossier City,LA
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team. Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach. Client-focused and organized professional with advanced degree and diverse experience in customer service, business management and project coordination. Collaborative communicator to quickly build relationships with both clients and business audiences. Known for innovation and creative problem-solving abilities to address business challenges. Adaptable Business Manager successful at overseeing all aspects of business operation. Goal-driven leader, change manager and strategic problem solver. Knowledgeable about human resources, financial administration and inventory management. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
10
10
years of professional experience
Work History
Business Manager
Wilson Sitting Service
Shreveport, LA
02.2017 - 02.2024
- Worked well independently and on a team to solve problems
- Served as a friendly, hardworking, and punctual employee
- Organized and prioritized work to complete assignments in a timely, efficient manner
- Worked to support the company mission and adhered to company protocol at all times
- Functioned with strategic vision and a hands-on approach
- Helped to meet and exceed quarterly goals.
- Developed and implemented policies and procedures to improve operational efficiency.
- Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
- Conducted research on current industry trends to identify potential areas for improvement in business operations.
- Organized meetings with stakeholders to discuss objectives, strategies, and timelines for completing tasks.
- Analyzed customer feedback data to generate reports on customer satisfaction levels.
- Reviewed prior authorization requests for completeness and accuracy.
- Researched medical policies to ensure appropriate coverage of services.
- Assessed insurance benefits and determined eligibility criteria.
- Submitted prior authorization requests electronically or by phone to payers.
- Maintained accurate records on all prior authorizations requested, received, and denied.
- Processed appeals for denials in accordance with established procedures.
- Provided timely feedback to physicians regarding authorization status.
- Responded promptly to inquiries from providers, members, and other departments within the organization.
- Identified opportunities for improvement in existing processes and procedures related to prior authorizations.
- Communicated with internal teams regarding changes in policy or procedure related to prior authorization process.
- Conducted periodic audits of documentation submitted with prior authorization requests.
- Facilitated communication between health plan representatives, providers, and members when needed.
- Evaluated clinical information provided by providers against specific criteria set forth by health plans.
- Compiled data into reports detailing trends in volume and denial rates for various services.
- Advised healthcare professionals on proper coding practices that meet requirements of payers.
- Educated customers about the prior authorization process including applicable deadlines.
- Developed strategies for resolving complex issues concerning benefit coverage determinations.
- Performed quality assurance reviews on completed work products before submission to payers.
- Verified patient's insurance eligibility prior to appointment date for payment purposes.
- Applied knowledge of Medicare, Medicaid and third-party payer requirements utilizing on-line eligibility systems to verify patient coverage and policy limitations.
- Clarified patient inquiries and questions to update patient account information in computer system.
- Scheduled patient appointments, diagnostic specialty appointments, tests and procedures.
- Maintained files for referral and insurance information, entering referrals into system.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
- Made outbound calls to insurance companies, patients and physicians to perform eligibility checks for patients.
- Followed all Medicare, Medicaid, HIPAA and private insurance regulations and requirements.
- Provided accurate information to all parties, including patients, insurance providers, healthcare staff and office personnel by using effective written and verbal communication skills.
- Identified reasons behind denied claims and worked closely with insurance carriers to promote resolutions.
- Contacted insurance companies to obtain necessary pre authorizations needed for upcoming tests and procedures.
- Determined which party would be liable for payment on medical services by thoroughly reviewing patient insurance coverage.
Business Manager
Conehead Banquet Hall
Shreveport
11.2020 - 12.2023
- Planned and managed meetings and special events to support company efforts
- Exhibited strong listening skills and worked to comply with all company efforts
- Exhibited excellent self-discipline and self-management skills
- Brought forth excellent negotiation skills and a business savvy attitude
- Remained committed to a future vision and a solid idea of success
- Weekly Payroll report submitted to owners
- P&L reports given to owner each month
- Managing cash and daily deposit
- Hiring and training staff for positions
- Scheduling booking for each event as while of staffing.
- Developed and implemented policies and procedures to improve operational efficiency.
- Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
- Conducted research on current industry trends to identify potential areas for improvement in business operations.
- Provided training sessions for employees on new software systems used in business operations.
- Assessed employee performance evaluations and recommended changes or improvements as needed.
- Recommended process improvements that would reduce costs while increasing productivity.
- Developed and implemented event plans, including budgets, venues, catering, décor, entertainment and special guests.
- Coordinated with vendors to ensure timely delivery of materials for events.
- Ensured compliance with applicable laws and regulations related to event planning and operations.
- Collaborated with marketing teams to create promotional materials for events.
- Managed on-site logistics during events, such as registration set-up, audio and visual equipment setup and breakdown.
- Researched potential locations for upcoming events.
- Created detailed timelines for the execution of each event.
- Evaluated event performance metrics against established goals and objectives.
- Monitored event budgets to ensure accuracy and efficiency in spending.
- Oversaw all aspects of event production from conception through completion.
- Assisted in developing strategies to increase attendance at events.
- Provided support to attendees before, during, and after the event as needed.
- Prepared post-event reports summarizing attendee feedback and other key metrics.
- Maintained relationships with existing partners while cultivating new ones.
- Negotiated contracts with suppliers to secure favorable pricing for services.
- Acted as a liaison between clients and vendors throughout the duration of an event.
- Organized transportation schedules for staff members working at the event.
- Planned travel arrangements for speakers or VIPs attending the event.
- Resolved any issues that arose during the course of an event in a timely manner.
- Organized venues, budgets, guest lists, catering and event timelines.
- Met with potential clients to perform site inspections and give tours of facility, meeting rooms and offered activities.
- Created detailed timelines for events based on scope of work required by each department involved in process.
- Maintained adherence to client-event requirements through delegation, prioritizing and management of production phases from concept to execution.
- Handled client questions and concerns via different communication channels to deliver exceptional customer service.
- Designed contracts, collected fees and booked venues for events.
- Paid and settled vendors, venues, staff and contracted services.
- Developed relationships with vendors to facilitate quality service at competitive rates while maintaining financial responsibility within budgets.
- Reserved space, equipment and personnel needed to facilitate events.
- Assembled creative and innovative event attractions based on internal capabilities or outsourced to qualified vendors.
- Developed and implemented effective marketing plans for generating event revenues.
- Marketed and publicized special events in social calendars.
- Searched and negotiated suitable venues as per setup requirements and budget constraints.
- Attended and participated in industry events.
- Managed comprehensive budgets to allocate event resources and stay within financial constraints.
- Designed and maintained spreadsheets documenting vendor, facility and guest information.
- Hired and trained staff for cross-functional assignments and verified employee knowledge of specific procedures related to each event type.
- Coached and counseled employees to reflect company service standards and procedures.
- Managed accounts and worked to continuously develop new revenue from existing clients.
- Worked with professional and trade associations to create memorable and successful events.
- Coordinated and allocated equipment, supplies and staff for events.
- Recruited sponsors for events and planned scope of involvement, financial tie-ins and promotional aspects for mutual benefit.
- Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
- Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
- Managed safe and smooth food delivery at banquets, conferences and social events.
- Created program activities, agendas and budgets based on client requirements.
- Selected catering services for different types of events, balancing cost, menu and term options against client demands.
- Helped clients produce brochures, publications and event-specific materials for optimum effect.
- Documented events with details in customer preferences, financial considerations and successes and failures.
- Supported accurate financial recordkeeping by closely checking bills and approving payments.
Store Manager
Conehead Bistro
Shreveport
01.2020 - 11.2022
- Organized and prioritized work to complete assignments in a timely, efficient manner
- Successfully wrote, edited, and distributed communication materials
- Participated in staff and team meetings and offered a positive presence and outlook
- Functioned with strategic vision and a hands-on approach
- Worked with a strong attention to detail and a keen eye for projects that need attention
- Assisted with the recruiting and interviewing of new and potential employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed relationships with suppliers to negotiate better prices.
- Identified opportunities for cost savings through waste reduction initiatives.
- Managed daily banking activities such as deposits and withdrawals.
- Planned special promotions or discounts based on market trends.
- Provided feedback on marketing campaigns to improve effectiveness.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored employee performance and identified performance gaps for corrective action.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Updated and maintained store signage and displays.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Office Manager
Hunter's Computer Repair
Shreveport
03.2014 - 02.2020
- Utilized a strong working knowledge of MS Office, and photo and video editing software
- Promoted a positive public image for the company and worked to control the dissemination of information
- Performed preventative maintenance on office equipment and scheduled repairs as necessary
- Cooperated with superiors and colleagues to achieve goals.
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Provided administrative support to management team including preparing reports and presentations.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Processed payroll accurately ensuring all employees were paid on time.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Organized company events including holiday parties, team building activities .
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Managed office inventory and placed new supply orders.
- Provided training to new hires on office policies and procedures.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Used judgment and initiative in handling confidential matters and requests.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Coded and entered daily invoices with in-house accounting software.
- Managed office budget to handle inventory, postage and vendor services.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Interpreted and communicated work procedures and company policies to staff.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assigned work and monitored performance of project personnel.
- Produced thorough, accurate and timely reports of project activities.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
Medical Asst. -
Eastern University
08.2011
Skills
- Time Management
- Adaptability
- Ability to Work Under Pressure
- Customer Service
- Computer Skills
- Ability to Work in a Team
- Communication Skills
- Microsoft Office
- Effective Time Management
- Excellent Customer Service Skills
- Leadership Skills
- Excellent Communication Skills
- Business Development Strategies
- General Management
- Time Management Skills
- Interpersonal Communication Skills
- Multitasking Skills
- Contract Management
- Budget Administration
- Client Relationship Management
- Business Planning
- Employee Management
- Loss Prevention
- Operations Management
- Partnership Development
- Staff Training
- Customer Retention
- Documentation And Reporting
- Policy Implementation
- Strategic Planning
- Business Development
- Customer Relationship Management
- Strategic Initiatives
- Customer Relations
- Team Building and Leadership
- Human Resources Management
- Financial Administration
- Marketing Management
- Issue Resolution
- Process Improvement
- Sales and Marketing
- Employee Scheduling
- Retail Operations Management
- Staff Management
References
- Aaliyah Pollard, Wilson Sitting Service, 1-318-383-7615, wilsonsittingservice@gmail.com
- Shay Sovay, CONEHEAD BANQUET HALL, 318-319-4690, coneheadbanquethall@gmail.com
Timeline
Business Manager
Conehead Banquet Hall
11.2020 - 12.2023
Store Manager
Conehead Bistro
01.2020 - 11.2022
Business Manager
Wilson Sitting Service
02.2017 - 02.2024
Office Manager
Hunter's Computer Repair
03.2014 - 02.2020
Medical Asst. -
Eastern University