Sharlot Tovar
Miami
Summary
Diligent with solid background in customer service (Administrative Assistant, Front Office, Permit Coordinator) Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Effective team collaborator, adaptable, to changing needs, and consistently focused on achieving results.
Overview
11
11
years of professional experience
Work History
Permitting Coordinator
ARS/Rescue Rooter
07.2023 - Current
- Company Overview: HVAC Company- Heating & Cooling Services
- Process permits for Installations and contact customers and jurisdictions for inspections
- Prepare, and organize all the necessary paperwork to obtain a city building permit in accordance with jurisdictional requirements
- Communicate directly with city officials to coordinate and schedule all the necessary inspections, most of them Plumbing, Electrical, Mechanical (in Miami Dade, Broward and Palm Beach)
- Perform general clerical duties as assigned to include filling, photocopying, typing proposals, reports, entering data into computer
Administrative Assistant/Customer Service Representative
Florida Fiberglass Pools, LLC
02.2021 - 07.2023
- Company Overview: Supplier, Installer, Repair Pools
- Providing direct support to the owner and sales department, assisting in daily office needs, including but not limited to appropriate filing, request payments, making copies, sending quotes to prospective and new customers, faxing, scanning, answering telephones, preparing correspondence for mailing, and delivering
- Prepare, and organize all the necessary paperwork to obtain a city building permit in a compliant secure manner for an installation of a Fiberglass Pool
- Request inspections to the city during installation process
- Communication with inspectors, and supervisors from different cities, primarily through email and phone, and working closely with all the processes for approval from the city and all the inspection process requests
- Answered inbound calls to greet and assist customers with various needs and questions
- Returned customer calls and responded to inquiries and complaints
Customer Service/Administrative Assistant
PFC Controls
03.2017 - 02.2021
- Company Overview: Import & Export- Door Access Automation
- Using Sage accounting program for invoices, receiving inventory, prepares sales orders, purchases orders
- Greeting clients, scanning documents, data entry, filing, faxing, outlook, and other basic office duties
- Send emails, collects payments from customers and calculating freight expenses from merchandise coming to Miami from Italy and China
- Process label using online tools to obtain rates quotes and determine the expected time for shipments (USPS, Fedex, UPS, DHL)
- Collect the bill of lading for all the international sales
Receptionist/Administrative Assistant
Empacol
05.2014 - 12.2016
- Company Overview: Packing & Crating-Packing Supplies
- Answering and transfering calls, taking orders from customers by phone and directly in front desk
- Administrative Support involving efficient handling to customer care and quality of service
- Using Quickbooks to prepare delivery orders for drivers to deliver, make deposits, invoices
- Receive payments, transactions cash, credit and debit cards
- Assisting Sales Department with updated information about daily request from customers
- Reporting daily activities directly to the Manager and the owner
- Also, in charge of the file
Education
Associate of Arts - Tourism And Hospitality
Colegio Universitario De Caracas
Caracas-VenezuelaSkills
- Dependable
- Ability to work independently as well as part of team, Customer Service orientation
- Phone etiquette
- Excellent communications skills, Bilingual (English, Spanish)
- Attention to details in a busy environment
- Familiarity with office machines (Fax, printers, scanners)
- Problem- solving skills
- Ability to organize and complete work in a timely manner
- Proficient in Microsoft Office Suite, Outlook
- Data entry
- Time management
- Organize
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Permitting Coordinator
ARS/Rescue Rooter
07.2023 - Current
Administrative Assistant/Customer Service Representative
Florida Fiberglass Pools, LLC
02.2021 - 07.2023
Customer Service/Administrative Assistant
PFC Controls
03.2017 - 02.2021
Receptionist/Administrative Assistant
Empacol
05.2014 - 12.2016
Associate of Arts - Tourism And Hospitality
Colegio Universitario De Caracas
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