Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Barista
Sharlotte Heller

Sharlotte Heller

Lillington,NC

Summary

Experienced customer service professional proficient in addressing and resolving customer issues. Recognized for strong emphasis on team collaboration and consistently achieving positive outcomes. Known for reliability, adaptability, excellent communication, and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Barista

Front Street Coffee
07.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Server

Lost Paddle Pizza LLC
02.2023 - 07.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Server

Aviator Smokehouse, Fuquay-Varina
04.2022 - 02.2023
  • Helped guests navigate menus by demonstrating a thorough understanding of food, beverages, and ingredients.
  • Assisted with cashiering and Point of Sale (POS) system procedures during busy hours.
  • Kept a high level of cleanliness and sanitation.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Server

Beach Camp Brewpub, Grayton Beach
05.2021 - 04.2022
  • Double-checked meal contents against orders to avoid delays by addressing and correcting issues as soon as possible.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.


  • Upsold high-profit items like appetizers and mixed drinks to boost sales.



Cook/Cashier

Jon Smith Subs, Miramar Beach
10.2018 - 04.2021
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.

Host/Game operator

Escapology, Miramar Beach
04.2018 - 08.2018
  • Documented reservations and communicated changes to guests using POS system.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Contributed to team success through effective communication and cooperation with coworkers and management.

Education

Diploma -

South Walton High School
Santa Rosa Beach, FL
05.2021

Skills

  • Sales expertise
  • Cash Handling
  • Hospitality service expertise
  • Communication skills
  • Upbeat and positive
  • Goal oriented
  • Friendly hard worker
  • Fast paced

LANGUAGES

English

Timeline

Barista

Front Street Coffee
07.2024 - Current

Server

Lost Paddle Pizza LLC
02.2023 - 07.2024

Server

Aviator Smokehouse, Fuquay-Varina
04.2022 - 02.2023

Server

Beach Camp Brewpub, Grayton Beach
05.2021 - 04.2022

Cook/Cashier

Jon Smith Subs, Miramar Beach
10.2018 - 04.2021

Host/Game operator

Escapology, Miramar Beach
04.2018 - 08.2018

Diploma -

South Walton High School

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