Sharlyn Marroquin
Los Angeles,CA
Summary
Professional and knowledgeable Administrative Assistant offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Patient Service Specialist
SimonMed
04.2024 - Current
- Worked with medical offices to process orders and attorney liens
- Verified patient appointments, medical insurance, and processed payments.
- Delivered support to medical staff in completion of patient paperwork.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Handled invoices with third party vendors
- Scheduled patients for different modalities at different locations
- Managed approximately 60 calls/emails per day to assist with patient questions and appointments
Front Desk Agent/PBX Operator
SIXTY Beverly Hills
10.2021 - 12.2022
- Took reservations over phone, in person and via computer for guests and provided confirmation information
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Used internal software to process reservations, check-ins and check-outs
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
- Assisted with arranging special proposals, events, and business meetings on property with other departments
- Managed approximately 80 to 100 calls per day regarding reservations, special requests, and third party bookings
Administrative Assistant/Cash Office
Barneys New York
02.2019 - 02.2020
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Recorded expenses and maintained accounting records in Excel
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
- Completed daily accounting tasks including tracking funds, preparing deposits and reconciling accounts
- Verified over $50,000 cash and credit payments daily
OPERATIONS ASSISTANT
TopshopLA
06.2016 - 12.2018
- Worked closely with operational manager to oversee daily business operations
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Coached new employees on administrative procedures, company policies and performance standards
- Processed invoices and expenses using Excel
- Assisted the stock department with over 30 palettes of shipment during holiday season
CASHIER
Target
07.2014 - 04.2016
- Assigned daily employee tasks and monitored activity and completion
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring new associates
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Worked closely with shift manager to solve problems and handle customer concerns
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Education
Bachelor of Science - Business Management
California State University
Carson, CA05.2022
Associate of Arts - Business Administration
West Los Angeles College
Culver City, CA05.2020
Skills
- 60 WPM
- Cash Handling
- Automated Telephone Systems
- Hospitality Service
- OPERA knowledge
- Appointment scheduling
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Specialist
SimonMed
04.2024 - Current
Front Desk Agent/PBX Operator
SIXTY Beverly Hills
10.2021 - 12.2022
Administrative Assistant/Cash Office
Barneys New York
02.2019 - 02.2020
OPERATIONS ASSISTANT
TopshopLA
06.2016 - 12.2018
CASHIER
Target
07.2014 - 04.2016
Associate of Arts - Business Administration
West Los Angeles College
Bachelor of Science - Business Management
California State University
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