Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Sharlyne Charles

Atlanta ,GA

Summary

Charismatic ambassador with strong history of success in building relationships, promoting brands and representing organizations in different settings. Knowledgeable about audience and communicates key messaging effectively. Committed to driving brand awareness and achieving organizational goals.

Overview

9
9
years of professional experience

Work History

Ambassador

Ralph Lauren
02.2020 - Current
  • Greeted customers and clients to create welcoming atmosphere.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Assisted team with operational policies and procedures to drive services.
  • Resolved conflicts between staff members and community members in diplomatic manner.
  • Developed and maintained extensive network of community contacts, resulting in increased visibility.
  • Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.

Fraud Specialist

ACE Cash Express Inc.
05.2019 - Current
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Developed and implemented procedures to detect and prevent fraud.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Worked with third-party vendors to access and analyze data and systems.
  • Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.

Travel Agent

Carnival Cruise Lines
05.2016 - 02.2022
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Followed up with customers to increase customer service with travel plans.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
  • Collaborated with colleagues to create and promote special travel packages.

Senior Sales Associate

Macy's
11.2014 - 02.2020
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Met or exceeded sales objectives on consistent basis to drive company growth.
  • Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
  • Developed sales plans to increase market share, customer base and revenue.
  • Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
  • Generated sales leads and cold called potential customers.
  • Greeted customers and provided product advice to increase sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

Associate of Arts - Human Resources Management

Florida Career College - Miami
Miami, FL
06.2024

High School Diploma -

Miami Central Senior High School
Miami, FL
06.2016

Skills

  • Customer Relations
  • Customer Retention Abilities
  • Active Listening
  • Upselling Strategies
  • Google Workspace
  • Data Entry
  • Computer Technology
  • Multitasking Strengths
  • High-Volume Environments
  • Hotel Reservations
  • Technical Support and Assistance
  • Microsoft Excel

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 25 staff members.
  • Resolved product issue through consumer testing.
  • Documented and resolved [Issue] which led to positive results.

Languages

French
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working

Timeline

Ambassador

Ralph Lauren
02.2020 - Current

Fraud Specialist

ACE Cash Express Inc.
05.2019 - Current

Travel Agent

Carnival Cruise Lines
05.2016 - 02.2022

Senior Sales Associate

Macy's
11.2014 - 02.2020

Associate of Arts - Human Resources Management

Florida Career College - Miami

High School Diploma -

Miami Central Senior High School

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Sharlyne Charles