Sharlyne Davis
Los Angeles,CA
Summary
Presently seeking a position where my experience, work ethic, leadership, and excellent communication skills can be utilized and expanded. Highly motivated, team player with effective interpersonal communication skills and a positive attitude Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Employment Coordinator/Front End Associate
South Bay Workforce Investment Board - Sbwib
Los Angeles, CA
08.2024 - Current
- Assisted patrons with locating materials using online catalogs and other databases.
- Maintained records of circulation activities including check-in and out procedures.
- Designed marketing strategies to promote centers programs and services.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Housing Case Manager/ Facility Monitor
South Bay Workforce Investment Board - Sbwib
Los Angeles, CA
02.2024 - 08.2024
- Assessed client eligibility for rental subsidies such as Section 8 vouchers or other government funded programs.
- Checked building to ensure all doors and windows were properly locked.
- Maintained a secure environment for students, faculty, staff and visitors by monitoring the facility during assigned shifts.
- Enforced safety regulations in order to protect individuals and property.
- Investigated suspicious activities or behavior within the facility and reported findings to appropriate personnel.
- Inspected premises regularly to identify potential security risks or hazards and took corrective action as needed.
- Monitored access control systems including CCTV surveillance equipment.
- Responded quickly and appropriately to emergency situations such as medical incidents, fire alarms.
- Reported any maintenance issues or damages observed while on duty to facilities management team.
- Patrolled interior and exterior of facility on foot or in vehicle ensuring compliance with safety protocols.
- Recorded detailed reports of daily activity logs including any incidents that occurred during shift hours.
- Greeted visitors upon arrival at the facility providing them with relevant information about the organization's rules and regulations.
- Conducted client interviews, evaluating housing needs and creating personalized service plans.
- Provided referrals to community resources such as rental assistance, public benefits, legal services, employment programs.
- Facilitated weekly case management meetings with clients to review progress towards goals and provide additional support as needed.
- Advocated for clients to resolve medical or personal crises.
- Documented services and collected required data for evaluation.
Child Care Provider
Independent Contractor
Los Angeles, CA
01.2018 - 09.2023
- Process data using company software and maintain logs of completed work
- Direct activities for infants, toddlers and school-age children
- Change diapers, bathe, feed and monitor play
- Sanitize indoor toys and outdoor play equipment
- Instruct children in health and personal habits such as eating, resting, and toilet habits
- Read to children, and teach them simple painting, drawing, handcrafts, and songs.
Insurance Billing Specialist
Sitel/USAA Insurance
Las Vegas
01.2018 - 01.2019
- Process data using company software and maintain logs of completed work
- Resolve customer complaints services rendered
- Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Analyzed and determined solution for customers so they can be assisted by the appropriate department
- Obtain customer information such as name, address, and payment method, and enter orders into computers.
Customer Service Representative
Horizon Solar Power
Hemet
01.2017 - 01.2018
- Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service
- Perform outbound cold-calling to generate sales
- Explain products or services and prices, and answer questions from customers
- Answer telephone calls from potential customers who have been solicited through advertisement
- Gather leads and complete follow-up to close the deals
- Maintain good customer rapport and meet monthly quotas.
Education
Certificate of Completion - Gain Job Readiness Program
Los Angeles County of Education
Los Angeles, CA11-2023
Diploma -
George Washington Preparatory High School
Los Angeles, California01.2007
Skills
- Excellent customer service skills
- Computer literate, MS Office
- Willing to do extra work to gain valuable experience
- Dependable, hardworking, punctual and honest
- Exceptional work ethic and integrity
- Able to make important decisions independently
- Enthusiastic and dedicated team member
- Able to prioritize a heavy work load
- Excellent conflict resolution skills
- Strong team leader and active team member
- Excellent observation skills
Timeline
Employment Coordinator/Front End Associate
South Bay Workforce Investment Board - Sbwib
08.2024 - Current
Housing Case Manager/ Facility Monitor
South Bay Workforce Investment Board - Sbwib
02.2024 - 08.2024
Child Care Provider
Independent Contractor
01.2018 - 09.2023
Insurance Billing Specialist
Sitel/USAA Insurance
01.2018 - 01.2019
Customer Service Representative
Horizon Solar Power
01.2017 - 01.2018
Certificate of Completion - Gain Job Readiness Program
Los Angeles County of Education
Diploma -
George Washington Preparatory High School
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