Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharlyne Perez

Moreno Valley,CA

Summary

  • Skilled in managing multiple tasks and supporting team initiatives to drive operational success.
  • Leverages strong organizational abilities and attention to detail to optimize efficiency and streamline processes.
  • Proven ability to collaborate effectively and solve problems in dynamic, fast-paced environments.

Overview

6
6
years of professional experience

Work History

Employee Services Associate

UCPath Center
06.2022 - Current
  • Managed escalated calls with professionalism, resolving complex issues promptly and ensuring consistent customer satisfaction.
  • Proficiently navigated multiple software systems, optimizing call efficiency and minimizing hold times for customers.
  • Actively participated in continuous training to stay updated on company policies, benefits, and procedures, ensuring accurate information delivery.
  • Educated customers about benefits, payroll and support policies and procedures.

Customer Service Representative

Cibaria International
02.2020 - 06.2022
  • Participated in team-building activities to enhance working relationships.
  • Actively listened to customers, handled concerns quickly and ability to de-escalate issues.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Certificate - Human Resources

Summit College
Colton, CA
03.2020

Diploma -

Valley View High School
Moreno Valley, CA
06.2016

Skills

  • Data Entry and Maintenance
  • Courteous with Strong Service Mindset
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Creative Problem Solving
  • Verbal and Written Communication
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Computer Proficiency
  • Multi-Line Phone Systems
  • Merchandise Orders and Exchanges
  • Time Management
  • Adobe/Microsoft Software
  • Salesforce/Talk-Desk

Timeline

Employee Services Associate

UCPath Center
06.2022 - Current

Customer Service Representative

Cibaria International
02.2020 - 06.2022

Certificate - Human Resources

Summit College

Diploma -

Valley View High School

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