Sharlyne Perez
Moreno Valley,CA
Summary
- Skilled in managing multiple tasks and supporting team initiatives to drive operational success.
- Leverages strong organizational abilities and attention to detail to optimize efficiency and streamline processes.
- Proven ability to collaborate effectively and solve problems in dynamic, fast-paced environments.
Overview
6
6
years of professional experience
Work History
Employee Services Associate
UCPath Center
06.2022 - Current
- Managed escalated calls with professionalism, resolving complex issues promptly and ensuring consistent customer satisfaction.
- Proficiently navigated multiple software systems, optimizing call efficiency and minimizing hold times for customers.
- Actively participated in continuous training to stay updated on company policies, benefits, and procedures, ensuring accurate information delivery.
- Educated customers about benefits, payroll and support policies and procedures.
Customer Service Representative
Cibaria International
02.2020 - 06.2022
- Participated in team-building activities to enhance working relationships.
- Actively listened to customers, handled concerns quickly and ability to de-escalate issues.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Certificate - Human Resources
Summit College
Colton, CA03.2020
Diploma -
Valley View High School
Moreno Valley, CA06.2016
Skills
- Data Entry and Maintenance
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Creative Problem Solving
- Verbal and Written Communication
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Computer Proficiency
- Multi-Line Phone Systems
- Merchandise Orders and Exchanges
- Time Management
- Adobe/Microsoft Software
- Salesforce/Talk-Desk
Timeline
Employee Services Associate
UCPath Center
06.2022 - Current
Customer Service Representative
Cibaria International
02.2020 - 06.2022
Certificate - Human Resources
Summit College
Diploma -
Valley View High School