Sharlyne Royal
The Bronx,NY
Summary
Dynamic and results-oriented professional with extensive experience at Shelby K Samuel, MD, and Rite-Aid Pharmacy, excelling in document management and fostering team collaboration. Demonstrated success in enhancing operational efficiency and customer satisfaction through expert administrative support and effective leadership. Skilled in Microsoft Office and adept at time management, consistently achieving goals with enthusiasm and precision.
Overview
21
21
years of professional experience
Work History
Clerical Associate
Shelby K Samuel, MD
11.2023 - Current
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
- Developed correspondence letters, memos, and emails.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
General Store Manager
Rite-Aid Pharmacy
03.2004 - 10.2023
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Enhanced store profitability by implementing effective inventory management and pricing strategies.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Associate of Applied Science - Radiology
Hostos Community College of The City University of New York
The Bronx, NY09.2027
Skills
- Report Preparation
- Document Management
- Faxing Documents
- File Organization
- Scheduling appointments
- Microsoft Office
- Excel spreadsheets
- Scheduling
- Dedicated Team Player
- Administrative Support
- Supply Restocking
- Time Management
Timeline
Clerical Associate
Shelby K Samuel, MD
11.2023 - Current
General Store Manager
Rite-Aid Pharmacy
03.2004 - 10.2023
Associate of Applied Science - Radiology
Hostos Community College of The City University of New York
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