Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharma-Jean Chaffee

Lewis,CO

Summary

Proven leader with extensive experience at RJourney, adept in problem-solving and team building. Excelled in enhancing guest satisfaction and streamlining operations, significantly improving efficiency. Skilled in multitasking and communication, consistently delivering results beyond expectations.

Overview

1
1
year of professional experience

Work History

Manager in Training

RJourney
Cortez, CO
05.2024 - 08.2024
  • Assisted guests with check-in and check-out procedures.
  • Resolved customer complaints in a timely manner.
  • Ensured RV park regulations were followed by all visitors.
  • Maintained general upkeep of the grounds, including landscaping and cleaning common areas.
  • Organized special events for park visitors to promote community building.
  • Ordered supplies and equipment necessary for daily operations.
  • Coordinated with vendors providing additional services like laundry facilities or Wi-Fi access.
  • Kept records of income generated from rental fees, sales of merchandise.
  • Collected residents' monthly rent payments, recorded transaction details, and submitted bank deposits promptly to ensure availability of operating funds.
  • Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
  • Patrolled the campground to ensure that no unauthorized campers or vehicles are present.
  • Liaison between campground owners, guests and vendors

Front Desk Agent

RJourney
Cortez, CO
06.2023 - 10.2023
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.
  • Provided information about hotel amenities, services, and local attractions.
  • Maintained cleanliness of lobby area at all times.
  • Scheduled reservations for groups and special events.
  • Inputted guest information into computer system accurately and securely.
  • Verified accuracy of room rates and other charges during check-in process.
  • Ensured that all safety regulations were followed according to company standards.
  • Resolved customer complaints promptly and courteously.
  • Managed cash drawer responsibly throughout shift.
  • Provided excellent customer service while upholding company policies.

Education

High School Diploma -

Dolores High School
Dolores, CO
05-2023

Skills

  • Staffing requirements
  • Problem-solving aptitude
  • Multitasking
  • Time management abilities
  • Multitasking Abilities
  • Communication Skills
  • Professionalism
  • Team building

Timeline

Manager in Training

RJourney
05.2024 - 08.2024

Front Desk Agent

RJourney
06.2023 - 10.2023

High School Diploma -

Dolores High School

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Sharma-Jean Chaffee