Sharma Wade
Manor
Summary
Dynamic and detail-oriented professional with experience at Walmart Pharmacy, excelling in customer service and problem-solving. Proven ability to enhance patient satisfaction through effective communication and teamwork. Skilled in multimeter usage and adhering to safety protocols, ensuring quality control and operational efficiency in fast-paced environments.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
17
17
years of professional experience
Work History
RX Tech In Training
Walmart, Pharmacy
09.2023 - 03.2025
- Assisted pharmacists with accurate medication dispensing and inventory management.
- Supported patient consultations by providing information on prescriptions and over-the-counter products.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained cleanliness and organization in pharmacy work areas to ensure safety compliance.
- Operated pharmacy software for prescription processing and customer record management.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
Night Auditor
The Chicago Athletic Association
07.2015 - 03.2020
- Managed nightly financial audits and reconciliations to ensure accuracy of revenue reporting.
- Processed guest check-ins and check-outs, enhancing guest satisfaction through efficient service.
- Maintained detailed records of transactions and resolved billing inquiries with precision.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
PBX Hotel Operator
The James Hotel
11.2007 - 06.2015
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Collaborated with front desk staff to ensure seamless communication between departments.
- Worked closely with front desk staff to confirm guest reservations and provide assistance when needed, fostering teamwork across departments.
- Improved response times for guests'' inquiries, ensuring swift resolution of their requests or concerns.
- Maintained accurate call logs and records, ensuring compliance with hotel standards.
- Utilized strong multitasking abilities to manage multiple phone lines simultaneously without compromising service quality or caller satisfaction.
- Managed a high volume of incoming calls from both internal and external sources, ensuring efficient call routing and minimal wait times.
- Adapted quickly to changes in hotel procedures or technology, ensuring minimal disruption to service delivery for guests and colleagues alike.
Education
No Degree -
Northeastern Illinois University
Chicago, IL09-1983
High School Diploma -
Jones Commercial College Prep
Chicago, IL 6060506-1983
Skills
- Multimeter usage
- Adaptability to change
- Safety protocols adherence
- Quality control procedures
- Workplace safety
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Following safety practices
- Active listening
- Effective communication
- Decision-making
- Safety management
Timeline
RX Tech In Training
Walmart, Pharmacy
09.2023 - 03.2025
Night Auditor
The Chicago Athletic Association
07.2015 - 03.2020
PBX Hotel Operator
The James Hotel
11.2007 - 06.2015
No Degree -
Northeastern Illinois University
High School Diploma -
Jones Commercial College Prep
During my years in the hospitality industry. I was often nominated for employee of the month, over
During my years in the hospitality industry. I was nominated by my direct supervisor's, and manager's from each establishment of employment for employee of the year over eight times in total, and won twice at each establishments.
I was given 5 Stars Reviews often from our patients as an RX Technician-in-training for the two years of my employment with Walmart Pharmacy, and was often told that I was being talked about for my great customer service and ability to interact with our patients by Walmart Corporate Office, even meeting them personally while at work, as well as, receiving calls to thank me for my great people skills and for bringing the very low reviews up to its current 5 Star Reviews.