Sharmae North

• Provided exceptional customer service to diverse clientele, fostering inclusivity and respect.
• Managed 20 employees, both full and part time, and assisted with training and mentoring.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Managed different task simultaneously, maintaining professionalism and efficiency under pressure.
• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
• Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
• Contributed positive work environments by maintaining professionalism at all times.
• Maximized guest satisfaction by promptly addressing concerns and resolving issues.
• Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Managed approximately 30 incoming calls and or emails every day from residents, management, potential prospects, etc.

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into our team.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Kept employees operating productively and working on task to meet business and customer needs.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Managed 30 or more calls per day from customers.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
• Excelled in every store position and regularly backed up front-line staff.
• Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.

• Enhanced team productivity by implementing efficient work schedules and task delegation.
• Managed 10 or more employees and assisted with training and mentoring,
• Monitored inventory levels, maintaining optimal stock for smooth daily operations.
• Oversaw daily store operations, consistently meeting or exceeding company goals for sales, customer satisfaction, and operational efficiency.
• Ensured seamless morning operations through effective communication and coordination with evening supervisors.
• Improved customer satisfaction levels by promptly addressing concerns and providing professional service.
• Managed vendor relationships to maintain consistent product deliveries and resolve any discrepancies or issues that arose promptly.
• Supervised merchandise displays, ensuring proper placement and visibility for maximum sales impact.
• Coordinated breaks and lunches for employees to ensure adequate staffing coverage at all times.
• Maintained store cleanliness and presentation standards, creating an inviting atmosphere for customers.

Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.

• Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
• Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Enhanced kitchen efficiency by maintaining clean and organized workspaces during busy shifts
• Contributed to positive work environments through effective communication and teamwork among staff members.
• Reduced food waste by properly storing ingredients and monitoring expiration dates.
• Followed orders from head chef to establish productive and timely preparation of meals.
• Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
• Stocked inventory efficiently, enabling seamless transition between meal services.
• Trained and assisted new kitchen staff members.
• Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
• Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
• Received shipments and placed items on proper shelves to restock and organize restaurant pantry.

Supported student physical, mental, and social development using classroom games and activities.

• Supervised recess, lunch and daily student intake and dismissal.
• Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
• Ensured safe and supportive learning environments by enforcing classroom rules and addressing behavioral issues promptly.
• Supported students in developing social skills through structured activities and positive reinforcement techniques.
• Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
• Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
• Completed daily reports, meal count sheets, and attendance logs.

Kept work areas clean, organized, and safe to promote efficiency and team safety.

• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately.
• Developed strong cooperative relationships with coworkers and managers.
• Maintained productive, efficient approach to all tasks.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Operated register to process payments and collect cash payment for order totals.
• Worked different stations to provide optimal coverage and meet production goals.
• Addressed and resolved customer complaints in polite and professional manner.
• Contributed to positive work environments by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
• Assisted with inventory counts and stocking of merchandise.
• Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
• Trained new team members by relaying information on company procedures and safety requirements.
• Assisted customers in selecting merchandise best suited to needs.
• Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
• Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
• Managed approximately 30 or more phone calls from customers.
• Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
• Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
• Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.

• Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
• Maintained high standards of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines
• Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Reduced food waste by closely monitoring inventory levels and developing creative recipes to utilize surplus ingredients.
• Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
• Managed daily food production for approximately 50 students per day.

• Maintained clean, organized kitchen to maximize efficiency and food safety.
• Stored, labeled and replenished supplies in compliance with food safety regulations.
• Washed dishes and sanitized prep area at end of each shift.
• Operated commercial kitchen equipment and tools.
• Decorated baked goods and designed visually appealing displays of finished products.
• Approved products before sale to maintain highest level of quality control.
• Followed production chart to keep hot, fresh products available daily.
• Managed customer service operations, including taking orders and resolving complaints.
• Complied with health and safety codes to protect staff and customers.
• Collaborated with team members to complete tasks and maintain smooth running of bakery.
• Created new bakery menu items to appeal to new and existing customers.
• Lifted and moved items weighing over 15 pounds using proper lifting techniques.

• Designed specialty cakes for weddings, birthdays, and graduations.
• Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
• Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
• Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
• Kept work area safe and sanitized by washing utensils, tools, and countertops.
• Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
• Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
• Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
• Improved bakery sales by creating innovative cake designs for holidays and special events.
• Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
• Packaged and priced each product according to company pricing procedures.
• Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
• Prepared special creams and frostings for cakes and other dessert specialties.
• Precisely arranged display cases throughout workday to highlight finished products.
• Updated inventory records regularly, ensuring that all necessary supplies were available for efficient workflow operation.
• Replenished bakery items in display cases.
• Managed display cases to verify freshness and attractiveness of products.
• Packaged finished products for sale.
• Replenished and rotated food items, following correct food cooling and storage procedures.
• Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
• Monitored temperatures of ovens, proof boxes and other equipment.
• Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
• Prepared dough for variety of pastries, cakes and breads.
• Cut and shaped dough for pies, rolls and other pastries.
• Managed to prep 30 or more different cakes for the display case as well as different varieties of breads for the open bread display area.

• Assisted teachers with classroom management and document coordination to maintain positive learning environment.
• Maintained safety and security by overseeing students in recess environments.
• Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
• Supervised students on field trips for safety and proper behavior in public settings.
• Distributed learning materials such as worksheets, textbooks and group assignments.
• Supported student physical, mental, and social development using classroom games and activities.
• Supported student learning objectives through personalized and small group assistance.