Sharmain Shamley
Webster,FL
Summary
Organized secretary with extensive experience in administrative support across diverse office settings. Proficient in schedule management, correspondence handling, and precise record maintenance. Recognized for optimizing workflow processes and enhancing organizational communication. Demonstrated ability to positively impact team dynamics and company culture through streamlined operations.
Overview
12
12
years of professional experience
Work History
DEPARTMENT SECRETARY
ORLANDO HEALTH
06.2020 - Current
- Managed Care Management schedule and maintained calendar of appointments.
- Scheduled interviews to support recruitment efforts.
- Answered phone calls, took messages, and provided routine information to callers.
- Performed data entry and distributed incoming mail efficiently.
- Organized meetings, including material distribution, refreshments, and travel arrangements.
- Operated copy and fax machines; ordered supplies for both hospitals.
- Managed diverse customer service tasks to resolve patient issues promptly.
- Maintained files and records while ensuring confidentiality of information.
CARE MANAGEMENT TECHNICIAN
ORLANDO HEALTH
02.2019 - 01.2020
- Completed and verified patient assessments to ensure accuracy and compliance.
- Distributed compliance letters to patients promptly for clear communication.
- Sent referrals for home therapy, dialysis, and hospice services efficiently.
- Requested authorization for patient placements in Skilled Nursing and Medical equipment, obtaining necessary authorization numbers from payors.
- Closed out referrals to maintain updated records and streamline processes.
- Arranged resources for durable medical equipment to enhance patient care.
- Educated patients and families on care management roles, facilitating communication across health care teams.
- Enrolled patients in assistance programs to provide additional support.
REHAB COORDINATOR/ SUPERVISOR
TMC INC.
07.2013 - 02.2019
- Transported patients and assisted with care under supervision of licensed therapists, adhering to all regulations.
- Maintained cleanliness in treatment and office areas; completed weekly sanitation of equipment as directed.
- Monitored and completed treatment schedules, securing PRN coverage when necessary under direction of Rehab Director.
- Attended meetings on behalf of Rehab Director; communicated relevant therapy information to staff effectively.
- Prepared and tracked forms for physician signatures to ensure timely documentation receipt.
- Managed phone communications, taking messages, making copies, scanning, and filing documents accurately.
- Checked and distributed emails; ensured effective communication of company announcements to staff members.
- Scheduled resident treatments and organized therapist coverage, including exercise programs and therapy fairs.
Education
Sumter State College -
06.2025
Certified Nursing assistant -
Ameri-care Nursing School
05.2015
High School Diploma -
Jones High School
05.2000
Skills
- Customer service expertise
- Effective communication and networking
- Organizational skills
- Microsoft Office Suite proficiency
- Knowledge of JBS, Casamba, Pointe Click Care, Kronos, Allscripts, Ellie-Epic
- Yoga training certification
- Certified nursing assistant (CNA)
- Rehabilitation director experience
- CPR certification
- Startup training
- Home health aide (HHA)
- Team collaboration
- Meeting coordination
- Verbal communication skills
- Staff training and development
- Invoicing proficiency
- Telephone and email etiquette
Timeline
DEPARTMENT SECRETARY
ORLANDO HEALTH
06.2020 - Current
CARE MANAGEMENT TECHNICIAN
ORLANDO HEALTH
02.2019 - 01.2020
REHAB COORDINATOR/ SUPERVISOR
TMC INC.
07.2013 - 02.2019
Sumter State College -
Certified Nursing assistant -
Ameri-care Nursing School
High School Diploma -
Jones High School
Similar Profiles
Shaddai Natal-SantiagoShaddai Natal-Santiago
Medical Assistant Apprentice at Orlando HealthMedical Assistant Apprentice at Orlando Health
Kylie DeckardKylie Deckard
Student Nurse Extern at Orlando HealthStudent Nurse Extern at Orlando Health
JAHAN VESAMIAJAHAN VESAMIA
Compensation Consultant at Orlando HealthCompensation Consultant at Orlando Health
Karla LaboyKarla Laboy
Registered Nurse at Orlando HealthRegistered Nurse at Orlando Health
Michelle JamesMichelle James
Pharmacy Services Representative at CVS/caremarkPharmacy Services Representative at CVS/caremark