Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sharmaine Berguin

Houston,TX

Summary

Staff Training & Development – Operational Efficiencies – Performance Improvement Accomplished, ambitious, and self-directed candidate with outstanding work ethic and recent Master of Business Administration degree. An inspired leader with 10+ years of experience across areas of administration, human resources, operations, and staff training and development, with outstanding communication, teambuilding, and critical thinking skills, seeking to deliver immediate and long-term results in a challenging position. Excellent strategic and tactical planning, working within disparate groups to ensure success of complex training programs and initiatives, with a professional "can do" work style that gains cooperation and respect. Effective leader and team builder who draws on a broad base of information and experience to provide innovative approaches for staff training and development, optimized operations, and process improvement. Advocate of invoking positive change, helping others understand the value in change, and be able to achieve change goals through collaboration, communication, and the art of positive influence. Superb problem resolution skills, and the capability to quickly learn and adapt to multi-changing deadlines, and the talent to build and maintain positive relationships with clients and colleagues alike. Comprehensive multi-tasking capabilities, without compromising work quality or performance, with the ability to take initiative, working independently with little supervision, or as part of a high-functioning team. CORE QUALIFICATIONS Advanced Education Problem Solving Critical Thinking Staff Training & Leadership Active Listening Teamwork & Team Building Staffing & Recruiting Budget & Record Keeping Quality Focus Change Advocacy Relationship Building Leadership Development Performance Management Talent Acquisition/Retention Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across company environments. Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across [Industry] company environments. Results-driven [Job Title] offering [Number]+ years in achieving positive human resources results for [Type] companies. Articulate negotiator skillful in supporting competitive company growth by sourcing top-quality applicants for critical roles. Organized planner with excellent team leadership and program management abilities. Highly-effective Human Resources Manager delivering successful strategies for maximizing personnel retention and productivity. Knowledgeable in [Type] industry compliance. Multi-talented Human Resources Executive successful at streamlining costs and maximizing company profile in job market. Versed in EEOC and other relevant compliance statutes. Excellent organizational and time management skills coupled with task prioritization.

Overview

14
14
years of professional experience

Work History

Human Resources Manager/Administrative Assistant

Youth & Families Empowerment Services
01.2021 - Current
  • Professionally collaborated with upper management, employees and third party vendors
  • Diligently developed official internal documents including salary adjustments, leave of absences, warning/termination letters, offer letters, appointment letters, etc
  • Orderly maintained physical and digital files for employees, including benefits, attendance records, and annual reviews
  • Thoroughly maintained strict confidentiality regarding payroll, benefits, and employee issues
  • Proficiently educated, coached and counseled leaders and team members on job performance, employee development and diversity to build work teams who fully contribute to meeting or exceeding business goals
  • Skillfully identified training and education needs, implemented cost-effective delivery, and ensured processes are in place to sustain ongoing training and development efforts to meet training and education needs
  • Capably Identified and implemented improvement opportunities for current processes and practices to enhance efficiencies and provide superior customer service
  • Masterfully promoted and participated in the planning and implementation of communication strategies which deliver accurate, consistent, and timely information on business issues and employee concerns
  • Strategically performed routine clerical bookkeeping, accounting, and administrative work in administering payroll
  • Efficiently utilized Microsoft word, Excel, Access, and Payroll Systems
  • Expertly administered personnel activities such as employment, employee relations, benefits, drug testing, and employee services
  • Accurately performed administrative duties, such as maintained employee database and sorted emails for the Human Resources department
  • Precisely maintained proper records of employee attendance and leaves
  • Professionally ensured smooth communication with employees and offered timely resolutions to their ques
  • Consistently assisted with day-to-day operations of the Human Resources functions and duties
  • Strategically provided clerical and administrative support to Human resources executives
  • Punctually compiled and updated employee records (hard and soft copies)
  • Orderly coordinated Human Resource meetings, training, and surveys
  • Positively handled complaints and grievance procedures
  • Accurately maintained information electronically using SharePoint and OneDrive
  • Enthusiastically communicated with public services when necessary
  • Precisely conducted initial orientation to newly hired employees
  • Actively conducted employee performance reviews and coordinated disciplinary action (including terminations if necessary).
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Recruited top talent to maximize profitability.
  • Created and implemented forward-thinking initiatives to improve employee engagement.

Senior Member Service Officer

La Capitol Federal Credit Union
01.2013 - 01.2021
  • Actively promoted marketing campaigns and promotions by educating members of their benefits and value and making recommendations based on the members' financial needs
  • Expertly handled all Credit Union processes and transactions including lending, teller, and account services, and assisted with account maintenance/troubleshooting matters, such as account fraud, or account errors
  • Accurately maintained control and responsibility for cash drawer and performed monetary transactions such as deposits, withdrawals, payments, advances, transfers, and other tasks
  • Discussed complex topics such as deposit insurance, credit union laws, special services, and the financial education program and materials, with confidence and professionalism
  • Promoted and explained other credit union services such as consumer and mortgage loans, IRAs, certificates, debit and credit cards, online access, cashier’s checks and others
  • Maintained comprehensive knowledge of all credit union products and services, including deposit accounts, loans and promotional products and services.

Administrative Assistant

Watson Memorial Library
01.2010 - 01.2013
  • Expertly produced information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics for organization with high expectations of quality and performance
  • Conserved time by reading, researching, and routing correspondence, drafting professional documents, collecting and analyzing information, and preparing critical reports
  • Delivered results on set timelines, phenomenal organizational skills, with a high level of integrity and discretion in handling confidential information and professionalism in dealing with senior-level executives
  • Acted with autonomy, managed tasks and priorities on behalf of the executives supported and displayed ability to work with sensitive/confidential information that required a high degree of discretion and trust
  • Assembled and analyzed critical information for executive-level decision making, prepared reports, agendas, and professional correspondence, and expertly managed meeting calendars and travel details
  • Implemented new programs that streamline processes, mitigate risk and provide recommendations to senior leadership on how best to allocate resources against critical opportunities
  • Mentored and trained less experienced and/or newer personnel ensuring adherence to complex compliance issues, excellent job knowledge, and a strong focus and drive for quality
  • Maintained accountability and responsibility for project/program administration, prepared reports, escalated identified issues, followed up on assigned actions, and acted as central point of contact.

Assistant Manager

RUE 21
01.2009 - 01.2013
  • Recruited, interviewed, hired, trained, managed, and mentored a diverse part- and full-time store associates, ensuring compliance to human resources laws and regulations
  • Set goals, delegated, and coordinated effectively to motivate staff to achieve exceed goals, and provided continued leadership, training, supervision and performance improvement to maximize productivity
  • Ensured the delivery of world-class customer service, sales strategies, brand recognition, effective/accurate merchandising, inventory control and maintenance of staff records
  • Demonstrated confidence and focus during periods of high volume or unexpected events to keep store operating to standard and to set a positive example for the store team
  • Ensured compliance and quality with all operational policies and procedures through regular communication with senior management, team meetings, store walkthroughs, and inventory audits
  • Managed inventory control, merchandise returns, security/loss prevention, and customer service, increasing both effectiveness of staff as well as overall retail efficiencies
  • Delivered training programs for associates that improved product knowledge, individual/team confidence, reduced shrinkage and significantly lowered staff turnover
  • Developed and maintained all policies, procedures and quality standards, utilizing a continuous improvement approach to ensure a high-quality, cost-effective and guest-focused operation
  • Consistently generated additional revenues through product knowledge, excellent guest relations, and friendly sales techniques, receiving recognition from executive management.

Education

Master of Business Administration (MBA) -

Louisiana State University Shreveport
2021

Bachelor of Science - Psychology

Northwestern State University
2013

Skills

  • Records Maintenance
  • HR Transformation
  • Risk Management
  • Payroll Coordination
  • Hiring and Retention Strategies
  • HR Strategy
  • Employee Counseling
  • File and Records Management
  • Records Management
  • Biweekly Payroll Processing

Accomplishments

  • Food Bank of Central Louisiana (CENLA): volunteered to deliver food and services to at-risk families
  • Natchitoches Area Chamber of Commerce Ambassador: planned fundraising/special events, mentored students.

Timeline

Human Resources Manager/Administrative Assistant

Youth & Families Empowerment Services
01.2021 - Current

Senior Member Service Officer

La Capitol Federal Credit Union
01.2013 - 01.2021

Administrative Assistant

Watson Memorial Library
01.2010 - 01.2013

Assistant Manager

RUE 21
01.2009 - 01.2013

Master of Business Administration (MBA) -

Louisiana State University Shreveport

Bachelor of Science - Psychology

Northwestern State University
Sharmaine Berguin