Summary
Overview
Work History
Education
Skills
Timeline
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Sharmaine Curtis

Bridgeport

Summary

Hardworking Assistant Office Manager with demonstrated clerical and office leadership skills. Experienced in organizing schedules, routing correspondence and stocking supplies for expected needs. Team-oriented and diplomatic in working with people from diverse backgrounds.

Overview

17
17
years of professional experience

Work History

Assistant Office Manager

Dr. Annette Hoo and Frankel Optometrist
04.2012 - Current
  • Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
  • Provided exceptional customer service by responding promptly to inquiries from clients or stakeholders both in-person and via phone or email correspondence.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Completed Prior Authorizations for prescriptions that were not covered.
  • Submitted all eyeglass orders in a decent timeframe for patients to have a good turnaround time.

Pharmacy Technician

Walgreen's Pharmacy
09.2008 - 03.2012
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Entered and processed patients' prescriptions into internal system.

Bank Teller

Peoples United Bank
02.2008 - 03.2012
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Counted and packaged currency and coins.
  • Provided customer records, account statements and copies of checks.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.

Education

High School Diploma -

Kolbe Cathedral High School
Bridgeport
05-2003

Skills

  • Customer service
  • Office administration
  • Staff training
  • Account reconciliation
  • Training and coaching
  • Employee supervision
  • Scheduling and calendar management
  • Workflow optimization
  • Event coordination
  • Scheduling appointments
  • Policy and procedure modification
  • Task delegation
  • Data inputting
  • Office management
  • Team supervision
  • Employee training

Timeline

Assistant Office Manager

Dr. Annette Hoo and Frankel Optometrist
04.2012 - Current

Pharmacy Technician

Walgreen's Pharmacy
09.2008 - 03.2012

Bank Teller

Peoples United Bank
02.2008 - 03.2012

High School Diploma -

Kolbe Cathedral High School

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Sharmaine Curtis