Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

SHARMAINE FORREST

Houston,TX

Summary

Successful Data Entry Specialist with over 10 years of experience addressing customer requests and concerns. Hardworking and passionate, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience

Work History

Remote Customer Care Agent/Market Coordinator

NexRep
04.2020 - Current
  • Demonstrate excellent verbal and written communication skills by responding to customer queries in a timely and accurate way, email and chat
  • Identifying customer needs and helping customers use specific features
  • Analyzing and reporting product malfunctions
  • Processing payments and refunds
  • Zendesk, Salesforce, and Shopify
  • Follow up with customers to ensure their technical issues are resolved
  • Corresponding with consumers to determine project eligibility
  • Respond to inquiries regarding current opened positions via email and social media
  • Schedule phone and conduct phone interviews
  • Update social media accounts and website with current openings

Remote Customer Care Center Representative

ABC Financial Services
09.2015 - 07.2020
  • Demonstrate excellent verbal and written communication skills by responding as the first point of contact, identifying the needs of our customers to properly handle account inquiries
  • Adequately and effectively serve agency’s membership over the phone (inbound and outbound) and via virtual/electronic channels
  • Use well-rounded technology capability to ensure accurate processing of payments and other transactions, updating, reviewing, and notating member accounts.

Legal Secretary and Program Assistant

Department of Human Services – Child Support Division
05.2013 - 05.2014
  • Handled incoming and outgoing mail, telephone calls, filing and general administrative support
  • Initiated the establishment of legal and non-legal child support agreements, preparing petitions, sheriff service requests, and motions for court hearings and legal documents
  • Interviewed clients, gathered case information, conducted and processed DNA testing, and prepared legal documents to establish paternity
  • Maintained copier and other equipment and keep a manual of all equipment, warrantees, registrations and maintenance records.

Legal Assistant Case Analyst

State Attorney’s Office – Crimes and Child Support Divisions
04.2007 - 06.2011
  • Organized case information by establishing and maintaining files, monitoring calendars, meeting deadlines, and inputting information into file databases and maintaining spreadsheets
  • Developed cases by maintaining contact and conducting interviews with victims and witnesses involved in the case, scheduling meetings and conducting pre-file conferences
  • Performed extensive telephone communications, keeping clients informed by maintaining contact and sharing case progress
  • Executed office administration duties such as drafting letters and memos related to case investigations and proceedings.

Clerk II and Receptionist

Miami-Dade County Building Department
04.2001 - 04.2007
  • Assisted customers needing information pertaining to their cases by answering telephones, preparing correspondence and memoranda for signature, and processing and distributing mail
  • Entered activity codes using the EXTRA computer system to update case files
  • Ordered and received office supplies.

Education

Bachelor of Science in Legal Studies -

Barry University
Miami, FL
05.2008

Skills

  • Typing Speed
  • Complaint Handling
  • Order Processing
  • Customer Service
  • Data Entry
  • Administrative and Office Support
  • Microsoft Office
  • Calm and Professional Under Pressure
  • Customer Data Confidentiality

Call center experience

Payment processing

Typing speed

Complaint handling

Appointment scheduling

Shipping and logistics

Virtual assistance

Live chat support

Email management

First call resolution

Order processing

Email communication

Data entry

Call handling

Call logging

Remote office availability

Administrative and office support

Following scripts

Calm under pressure

Office equipment proficiency

Email correspondence

Timeline

Remote Customer Care Agent/Market Coordinator

NexRep
04.2020 - Current

Remote Customer Care Center Representative

ABC Financial Services
09.2015 - 07.2020

Legal Secretary and Program Assistant

Department of Human Services – Child Support Division
05.2013 - 05.2014

Legal Assistant Case Analyst

State Attorney’s Office – Crimes and Child Support Divisions
04.2007 - 06.2011

Clerk II and Receptionist

Miami-Dade County Building Department
04.2001 - 04.2007

Bachelor of Science in Legal Studies -

Barry University

Similar Profiles

CREATE PROFILE
SHARMAINE FORREST