Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharmaine Geter

Spartanburg,SC

Summary

Detail-oriented and experienced healthcare support professional with over three years of experience in healthcare delivery and related business operations. Demonstrates strong knowledge of medical terminology and insurance reimbursement. Committed to delivering exceptional customer service with excellent communication, data entry, and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Customer Liaison

Magna Seating
06.2021 - Current
  • Communicate with customers, process orders, and ensure order accuracy.
  • Handle customer inquiries via phone, email, and in person.
  • Coordinate with the production and shipping teams to ensure product accuracy.
  • Resolve company issues and complaints related to material defects.
  • Utilize the SAP system to manage quality control.
  • Provide exceptional customer service by promptly addressing concerns related to over 10 quality defects and inaccuracies per shift.
  • Served as a liaison between engineering, manufacturing, and customers when addressing complex technical issues related to product quality.
  • Recognized by management for consistently providing exemplary customer service while adhering to strict safety protocols.

Production Lead

Magna Seating
06.2018 - 06.2021
  • Trained new hires on production procedures, ensuring a quick ramp-up time and consistent performance levels across the team.
  • Managed a team of 40 production workers, ensuring the timely completion of tasks and adherence to safety protocols.
  • Maintained safe work areas by keeping pathways and stations free of hazards and excess waste or materials.
  • Improved production efficiency by streamlining processes and implementing effective scheduling techniques.
  • Participated in safety training programs to maintain a thorough understanding of best practices, ensuring full compliance within the team.
  • Collaborated with Quality Control teams to address any issues identified during inspections, implementing corrective actions as necessary to prevent reoccurrence.

Dispatcher

ACI
08.2015 - 04.2018
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed the dispatching, routing, and tracking of 6 fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Healthcare Administrator

United Healthcare, UHG
02.2011 - 08.2015
  • Supported healthcare delivery processes by coordinating patient records and managing scheduling systems.
  • Applied medical terminology knowledge to communicate effectively with clinical staff and patients.
  • Processed insurance claims reimbursements with a focus on accuracy and compliance.
  • Delivered high-quality customer service, resolving patient inquiries efficiently.
  • Utilized word processing software to maintain and update documentation.
  • Interacted with customers concerning billing and reimbursement.
  • Managed approximately 30 incoming calls, emails, and faxes per day concerning quality defects and issues.

Coach (Team Leader)

Teletech
01.2008 - 12.2010
  • Lead a team of 20 agents to ensure timely, efficient answering of customer calls.
  • Provided agents with performance feedback and de-escalated irate customer calls.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
  • Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
  • Collaborated with management to develop strategies aimed at improving overall team performance.

Education

High School Diploma -

Dorman
Moore, SC
05.2004

Skills

  • Medical Terminology
  • Insurance Reimbursement Knowledge
  • Healthcare Operations
  • Customer Service
  • Data Entry & Word Processing
  • Oral and Written Communication
  • Problem Solving
  • Human Relations

Timeline

Customer Liaison

Magna Seating
06.2021 - Current

Production Lead

Magna Seating
06.2018 - 06.2021

Dispatcher

ACI
08.2015 - 04.2018

Healthcare Administrator

United Healthcare, UHG
02.2011 - 08.2015

Coach (Team Leader)

Teletech
01.2008 - 12.2010

High School Diploma -

Dorman

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