Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharmaine Gonzales

Modesto,CA

Summary

Well-rounded professional Individual. Possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands. Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.

Overview

9
9
years of professional experience

Work History

Sales Associate

American Auto Depot
Modesto, CA
06.2021 - Current
  • Optimized customer satisfaction by providing exceptional service and building strong relationships.
  • Provided accurate information about products, prices and services.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Demonstrate exceptional communication skills to effectively address customer concerns.
  • Developed and maintained strong relationships with financial institutions to ensure access to financing options.
  • Consistently exceeded customer expectations with prompt and accurate responses
  • Handled customer complaints in a professional manner.
  • Attended weekly team meetings to review performance goals and objectives.
  • Organized stockroom shelves according to size, color or style.
  • Upsold additional items based on customer interests and needs.

Caregiver

In Home Support Services (IHSS)
Modesto, CA
03.2019 - Current
  • Educated families about available resources for home health care services in the local community.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Developed plans for respite care when needed based on availability of family members or other caregivers.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.

Housekeeping Supervisor

Ryans Professional Cleaning services
Modesto
CA - Current
  • Scheduled employees' shifts according to occupancy levels at the hotel.
  • Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
  • Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
  • Established effective communication between team members in order to foster a positive work environment.
  • Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
  • Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
  • Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
  • Created and implemented daily cleaning schedules for staff members.
  • Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
  • Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
  • Implemented cost-saving measures to reduce operational costs without compromising quality standards.
  • Responded promptly to maintenance requests from guests or staff members.
  • Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
  • Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
  • Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Verified each completed room against standard plans to maintain consistency.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Inventoried incoming supplies and placed items in stock for use by personnel.

Customer Service

DHL
Livermore, CA
05.2017 - 04.2021
  • Streamlined sanitation protocols resulting in improved cleanliness and reduced risk of contamination
  • Maintained organized inventory and resolved any discrepancies in a proactive manner.
  • Implemented efficient labeling process resulting in improved time-to-completion rates for various projects
  • Provided training sessions for new customer service representatives on product knowledge, sales techniques, and customer service skills.
  • Established guidelines for excellent customer service standards.
  • Developed and implemented customer service policies and procedures to ensure standardization of customer service operations across the nation.
  • Provided customer service to guests during events.
  • Received and processed incoming customer service calls.
  • Developed and implemented customer service policies and procedures to ensure quality customer service

EOL/ Material Handler

Tesla
Modesto, CA
02.2015 - 05.2018
  • Production line/material handler
  • Identified opportunities for process improvement to increase efficiency.
  • Maintained inventory records, including tracking incoming and outgoing shipments.
  • Monitored stock levels and placed orders when necessary to replenish supplies.
  • Supported other warehouse personnel in completing tasks efficiently.
  • Tracked shipment information using computerized systems such as SAP or Oracle software applications.
  • Received and distributed incoming materials to designated areas.
  • Loaded and unloaded trucks with appropriate material handling equipment.
  • Inspected materials for any damages or defects upon receipt.
  • Organized warehouse shelves, racks, and bins for proper storage of materials.
  • Adhered strictly to company policies concerning the use of protective gear while on duty.
  • Collaborated with supervisors to develop efficient methods for storing goods.
  • Reported any malfunctions or damages of material handling equipment promptly.
  • Managed work area cleanliness by following company guidelines for the organization.

Education

Some College (No Degree) -

Modesto Junior College
Modesto, CA

Skills

  • Product Sales
  • Payment Processing
  • Upselling
  • Order Processing
  • Business Development
  • Inventory Control
  • Customer Needs Assessment
  • Client Account Management
  • Sales Training
  • Merchandising knowledge
  • Product Recommendations
  • Flexible Schedule
  • Professional Demeanor
  • Guest Relations
  • Multi-tasking strength
  • Teamwork and Collaboration
  • Cash Handling
  • Exceptional customer service

Timeline

Sales Associate

American Auto Depot
06.2021 - Current

Caregiver

In Home Support Services (IHSS)
03.2019 - Current

Customer Service

DHL
05.2017 - 04.2021

EOL/ Material Handler

Tesla
02.2015 - 05.2018

Housekeeping Supervisor

Ryans Professional Cleaning services
CA - Current

Some College (No Degree) -

Modesto Junior College

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Sharmaine Gonzales