Arielle Reyes
The Bronx,NY
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Customer Service Sales Representative
Charlotte Russe Clothing
11.2017 - 01.2019
- Determined customer needs and interests to recommend [Product or Service] to customers.
- Developed, maintained and utilized diverse client base.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Worked with cross-functional teams to facilitate swift resolution of escalated issues.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Collaborated closely with other departments like Marketing and Supply Chain Management in order to drive seamless operations that ultimately benefit the end-user experience.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
Home Health Aide
Best Career Inc
11.2017 - 07.2018
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Assisted with end-of-life care.
- Trained new staff members on best practices for home health care.
- Developed and implemented care plans for clients.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Provided direct personal care and administrative services to clients.
Hostel Receptionist
Applebee's Neighborhood Grill & Bar
09.2013 - 05.2017
- Completed daily side work and opening and closing duties without fail.
- Seated patrons based on guest preferences and seating availability.
- Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Opened and closed seating sections according to volume of guests.
- Relayed guest comments or suggestions to manager on duty for further action.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
No Degree - Nursing
Bronx Community College of The City University of New York
The Bronx, NYSkills
- Opening and closing procedures
- Sales Presentations
- Complaint Handling
- Payment Processing
- Customer Complaint Resolution
- Business growth and retention
- Client Relationship Building
- Processing payments
- Point of sale operation
- Food safety and sanitation
- Business Development
- Customer Education
- Email Etiquette
Timeline
Customer Service Sales Representative
Charlotte Russe Clothing
11.2017 - 01.2019
Home Health Aide
Best Career Inc
11.2017 - 07.2018
Hostel Receptionist
Applebee's Neighborhood Grill & Bar
09.2013 - 05.2017
No Degree - Nursing
Bronx Community College of The City University of New York
Similar Profiles
Tanya RoyTanya Roy
Store Manager at Charlotte Russe ClothingStore Manager at Charlotte Russe Clothing
Mayra JuarezMayra Juarez
SALE ASSOCIATE at Charlotte RusseSALE ASSOCIATE at Charlotte Russe
Angela ViveirosAngela Viveiros
Assistant Manager at Charlotte RusseAssistant Manager at Charlotte Russe