Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Sharmaine Santos

Vero Beach,FL

Summary

Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Student Pilot

ParisAir Inc
08.2023 - Current
  • Communicated with air traffic control regarding takeoff and landing, flight pattern changes and emergencies.
  • Conducted aircraft walk-arounds before entering cockpit for flight and upon completion of each flight.
  • Kept passengers and crew members safe by applying advanced skills and in-depth operational knowledge.
  • Calculated fuel quantity required by compiling data on route, weather and plane load.
  • Filed instrument flight plans with air traffic control, enabling proper flight coordination.
  • Completed careful pre-flight checks and post-flight briefings to maintain safety standards.

Flight Attendant

Horizon Airlines
05.2022 - 06.2023
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
  • Ensured safety and comfort of customers onboard aircraft.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Assisted passengers in boarding and deplaning aircraft.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Used excellent customer service skills in addressing passengers' needs.

Phlebotomy Supervisor

Labcorp
07.2019 - 03.2022
  • Supervise a team of (25) phlebotomists working in Patient Service Centers and/or physician's offices
  • Manage patient flow, wait times, and inventory levels and information logs
  • Monitor monthly productivity and report any deviations as necessary
  • Coordinate phlebotomists' schedules through resourceful and creative thinking
  • Perform operational duties such as payroll, monthly schedules and performance appraisals
  • Partner with Human Resources regarding employee relations issues and disciplinary actions
  • Hire and train phlebotomists to fill any open positions
  • Communicate effectively to internal and external customers including patients, client office staff, sales team, logistics and senior management
  • Provide exceptional customer service to all patients and clients
  • Assist in the set-up of new Patient Service Centers or Client Offices
  • Provide resolution of any patient or client issues
  • Perform, collect and prepare specimens when needed
  • Travel to additional sites as necessary

Preschool Teacher

Joan’s preschool
08.2017 - 04.2019
  • Provide a safe and positive environment for children
  • Provide excellent communication relationship with parents and children
  • Developed fun learning activities for children

Teacher’s Aide

Joy Greisen Jewish School
02.2016 - 06.2016
  • Assisted lead teacher in classroom
  • Organized and cleaned the classroom before and after class
  • Assisted the lead teacher during class

Education

Private Pilot

ParisAir Inc
Vero Beach, FL

Phlebotomy certificate -

University Of Alaska Anchorage
Anchorage, AK
05.2019

High School Diploma -

East Anchorage Highschool
Anchorage, AK
05.2013

Skills

  • Fluent in two languages
  • Flexible scheduling availability
  • Collaborative team member
  • Approachable and friendly demeanor
  • Strong interpersonal communication
  • Analytical thinker
  • Proficient in independent work under pressure
  • Exceptional customer service skills
  • Quick learner in dynamic environments
  • Detail-oriented approach
  • Effective team player
  • Effective communication abilities
  • Airport operations
  • Passenger safety management
  • Passenger support
  • Medical intervention
  • Flight safety
  • Passenger service
  • Emergency procedures
  • Regulatory compliance
  • Pre-flight inspections
  • Private Pilot License with instrument rating
  • Valid passport
  • Current First Class Medical Certificate
  • Valid drivers license
  • Valid FAA card
  • Basic knowledge of Microsoft office

Certification

  • FAA Card
  • Student Pilot License
  • First Class Medical
  • ASCP Phlebotomy Certificate
  • Washington State Phlebotomy License

Languages

Tagalog
Native or Bilingual
English
Native or Bilingual

Timeline

Student Pilot

ParisAir Inc
08.2023 - Current

Flight Attendant

Horizon Airlines
05.2022 - 06.2023

Phlebotomy Supervisor

Labcorp
07.2019 - 03.2022

Preschool Teacher

Joan’s preschool
08.2017 - 04.2019

Teacher’s Aide

Joy Greisen Jewish School
02.2016 - 06.2016

Private Pilot

ParisAir Inc

Phlebotomy certificate -

University Of Alaska Anchorage

High School Diploma -

East Anchorage Highschool

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