Hi, I’m
Sharmane Walton
MEDICAL OFFICE ASSISTANT
Hartford,CT
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with a focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
1
Certification
16
years of professional experience
3
years of post-secondary education
Education
Albertus Magnus CollegeNew Haven, CT
Bachelor of Science from Business Administration And Management
01.2022 - 05.2025
University Overview
- Honoree of Honor Society
- Dean's List 2nd Semester 22, Semesters 23
- 3.7 GPA
Skills
- Business Understanding
- Eligibility determination
- Customer service
- Document Filing
- Patient Greeting
- Reception Management
- Interpreting Physician Orders
- HIPAA Compliance
- Directing Callers
- Insurance verification
- Business Administration
- Customer Relations
- Healthcare industry
- Electronic health records
- Phone etiquette
Certification
Medical Assistant
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work History
ProHealth Physicians
Patient Service Representative
09.2008 - 06.2024
Job overview
Coordinated referral and imaging approval processes both remotely and on-site, ensuring timely scheduling of appointments.
Managed challenging patient interactions and provided exceptional customer service, addressing inquiries and resolving concerns efficiently.
Verified insurance eligibility and coverage, investigated claims denials and appeals, and resolved billing inquiries promptly.
Maintained accurate patient records in compliance with HIPAA regulations and entered patient data into electronic medical record systems.
Developed and implemented customer service policies, trained new staff, and collaborated with team members to enhance client satisfaction and meet service goals.
Handled customer service inquiries across multiple channels, contributing to a positive patient experience and maintaining high service standards.
Timeline
Albertus Magnus College
Bachelor of Science from Business Administration And Management
01.2022 - 05.2025
Patient Service Representative
ProHealth Physicians
09.2008 - 06.2024