Hi, I’m
Sharmane Walton
Hartford,CT
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Summary
Customer-focused professional with 16 years of experience in delivering exceptional service as a Patient Service Representative. Skilled in managing challenging interactions, coordinating approvals, and maintaining confidential records, with strong proficiency in customer service and compliance with HIPAA regulations. I am seeking to leverage expertise and dedication to excellence in a Customer Service Representative role.
Overview
1
Certification
16
years of professional experience
Education
Albertus Magnus CollegeNew Haven, CT
Bachelor of Science from Business Administration And Management
05.2025
University Overview
- Honoree of Honor Society
- Dean's List 2nd Semester 22, Semesters 23
- 3.7 GPA
Skills
- Business Understanding
- Document Filing
- Patient Greeting
- Reception Management
- Interpreting Physician Orders
- HIPAA Compliance
- Directing Callers
- Customer Service
- Business Administration
- Customer Relations
Certification
Medical Assistant
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work History
ProHealth Physicians
Patient Service Representative
09.2008 - 06.2024
Job overview
Coordinated referral and imaging approval processes both remotely and on-site, ensuring timely scheduling of appointments.
Managed challenging patient interactions and provided exceptional customer service, addressing inquiries and resolving concerns efficiently.
Verified insurance eligibility and coverage, investigated claims denials and appeals, and resolved billing inquiries promptly.
Maintained accurate patient records in compliance with HIPAA regulations and entered patient data into electronic medical record systems.
Developed and implemented customer service policies, trained new staff, and collaborated with team members to enhance client satisfaction and meet service goals.
Handled customer service inquiries across multiple channels, contributing to a positive patient experience and maintaining high service standards.
Timeline
Patient Service Representative
ProHealth Physicians
09.2008 - 06.2024
Albertus Magnus College
Bachelor of Science from Business Administration And Management
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