Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

SHARMANE J. BURRELL

Salisbury,MD

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

NexRep
Salisbury, MD
02.2022 - Current
  • Provided information regarding charge accounts and loyalty programs.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer emails and chats with minimal wait times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Executive Director

Total Life Changes
01.2016 - Current
  • Direct selling to individuals and serve as a distributor of goods and services Lead and train individuals to build and manage their own sales force by recruiting and training Determined customer needs by asking relevant questions and listening actively to the responses Interviewed clients to analyze dietary habits and overall health

Owner/Operator

Learning Ladders Home Daycare Center
Salisbury, MD
06.2011 - 05.2015
  • Kept records on individual children, including daily observations and information about activities, meals served, and medications administered
  • Communicated with children’s parents regarding daily activities, behaviors, and related issues
  • Cleaned and organized toys and materials
  • Supported children’s emotional and social development, encouraging understanding of others and positive self-concept; through reading, painting, drawing, crafts, and song

Home Healthcare Aide

Angels of Mercy Home Healthcare
Hyattsville, MD
02.2009 - 05.2015
  • Managed bedside, and assisted in personal hygiene, toileting and ambulation
  • Performed light housekeeping duties; cooking, cleaning, laundry, and errands
  • Instructed and informed clients on healthcare issues regarding hygiene and nutrition
  • Reported any variation in clients’ physical or mental health to care manager

Front Desk Receptionist

Lower Shore Clinic
Salisbury, MD
08.2009 - 05.2011
  • Greeted patients and provided instruction as they came in
  • Performed clerical and administrative tasks, including making and receiving phone calls
  • Analyzed health insurance benefits and verified insurance eligibility
  • Scheduled and confirmed appointments and processed requests for medical records

Public Health Program Manager

United Stated Air Force Medical
10.1997 - 09.2003
  • Rank Achieved: E-4, Service
  • Performed routine receipt, and surveillance inspection of food
  • Conducted pest surveillance activities in support of the Medical Entomology Program
  • Investigated occupational illnesses, fit personnel with heating protection, and monitored results of occupational health examinations to detect adverse trends

Education

Certification - Medical Billing And Coding

Wor Wic Community College
Salisbury, MD
06.2022

Skills

  • Data Entry and Maintenance
  • Customer Retention Strategies
  • Issue and Complaint Resolution
  • Customer Data Confidentiality
  • Verbal and Written Communication
  • Calm and Professional Under Pressure
  • Billing Adjustments and Refunds
  • Proactive Self-Starter

Timeline

Customer Service Representative

NexRep
02.2022 - Current

Executive Director

Total Life Changes
01.2016 - Current

Owner/Operator

Learning Ladders Home Daycare Center
06.2011 - 05.2015

Front Desk Receptionist

Lower Shore Clinic
08.2009 - 05.2011

Home Healthcare Aide

Angels of Mercy Home Healthcare
02.2009 - 05.2015

Public Health Program Manager

United Stated Air Force Medical
10.1997 - 09.2003

Certification - Medical Billing And Coding

Wor Wic Community College

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SHARMANE J. BURRELL