Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharmari Hamilton

Jacksonville,FL

Summary

Dynamic professional with a strong background in client service and fraud detection, honed at Citibank. Proven ability to resolve complex issues while maintaining high customer satisfaction. Skilled in culinary organization and preparation, with a commitment to safety and quality. Adept at training teams to uphold best practices in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Dietary Cook

Vivo Healthcare
Jacksonville, USA
12.2022 - Current
  • Maintained cleanliness of kitchen area throughout shift.
  • Adhered to established sanitation procedures while preparing meals.
  • Monitored stock levels of food items, supplies and equipment used in meal preparation.
  • Inspected cooking surfaces and equipment to ensure they are clean and sanitary.
  • Organized food items, supplies and equipment needed for meal preparation.
  • Followed all safety regulations when handling food and kitchen utensils.
  • Educated staff on safe food handling practices and kitchen safety protocols.
  • Performed basic maintenance duties such as cleaning tables, sweeping floors.
  • Prepared meals for patients according to dietary requirements and restrictions.
  • Properly stored food and handled all inventorying.
  • Maintained routine meal schedules and serving times.

Fraud Specialist

Citibank (Citi)
Jacksonville, USA
03.2022 - 06.2022
  • Monitored suspicious transactions to detect irregularities and discrepancies.
  • Performed data analysis to identify patterns indicative of potential fraud.
  • Reviewed customer accounts and electronic records for signs of suspicious activity.
  • Prepared detailed reports on investigations into suspected fraudulent activities.
  • Developed strategies and procedures for prevention, detection, and investigation of fraud.
  • Responded promptly to inquiries regarding potential fraudulent activities from customers.
  • Conducted reviews of flagged transactions and reports indicating suspicious behavior.
  • Tracked chargeback activity to establish best practices in fraud determination.

Picker

Amazon
Jacksonville, USA
11.2021 - 05.2022
  • Reported any damaged or defective items immediately to supervisor for further investigation.
  • Inspected product quality prior to packing and shipping out orders.
  • Verified accuracy of items picked, packed and shipped to customers.
  • Communicated effectively with team members regarding order status updates.
  • Maintained a clean and organized work area to ensure safety.
  • Utilized RF scanners to scan products accurately and efficiently.
  • Labeled boxes and placed in outbound collection areas.
  • Ensured proper labeling of products for easy identification.

Customer Service Representative

MAXIMUS FEDERAL SERVICE
Jacksonville, USA
02.2020 - 11.2020
  • Resolved customer complaints promptly and efficiently to enhance satisfaction.
  • Maintained professionalism in interactions with challenging customers.
  • Conducted regular follow-up calls post-resolution to ensure continued support.
  • Gathered customer feedback through surveys to inform service improvements.
  • Streamlined customer service processes using innovative methods.
  • Tracked orders from initiation to delivery for timely fulfillment.
  • Performed administrative tasks, including filing, database updates, and report generation.
  • Assisted customers with inquiries related to product selection, billing, and technical support.

Customer Service Representative

Bernard BPO
Jacksonville, USA
10.2019 - 02.2020
  • Provided accurate information about products and services to customers.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.

Cashier

Walmart
Jacksonville, USA
10.2017 - 12.2018
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Issued receipts, refunds, credits or change due to customers.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.

Cashier/Customer Service

Jo-Ann Fabric and Craft Stores
Jacksonville, USA
10.2016 - 11.2017
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Resolved customer complaints professionally in accordance with company policy.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Answered phone calls to assist customers with questions and orders.

Education

High school diploma -

Biscayne High School
Jacksonville, FL
06-2019

Skills

  • Client service and assistance
  • Culinary organization and preparation
  • Team leadership and training
  • Issue resolution and account management
  • Payment processing and order entry
  • Proficient in Microsoft Word
  • Sales strategies for upselling and cross-selling
  • Multi-platform proficiency
  • Transaction monitoring
  • Fraud detection
  • Fraud prevention strategies

Timeline

Dietary Cook

Vivo Healthcare
12.2022 - Current

Fraud Specialist

Citibank (Citi)
03.2022 - 06.2022

Picker

Amazon
11.2021 - 05.2022

Customer Service Representative

MAXIMUS FEDERAL SERVICE
02.2020 - 11.2020

Customer Service Representative

Bernard BPO
10.2019 - 02.2020

Cashier

Walmart
10.2017 - 12.2018

Cashier/Customer Service

Jo-Ann Fabric and Craft Stores
10.2016 - 11.2017

High school diploma -

Biscayne High School

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