Sharmayne Jones
Queens Village,NY
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
31
31
years of professional experience
Work History
Office Manager
Family Services Network of N.Y
01.2014 - Current
- Assist as support for Site Director and staff
- Ordered and organize office supplies
- Submitted legal documentation to the billing department for members enrolling and those departing the program
- Maintained spreadsheets for enrolled cases, closed cases, staff sick days, referrals, and members' medical alerts
- Maintained logs for petty cash, metro cards, member service report, new member intakes, and departing members' closure information
- Created and revised agency forms
- Retrieved timesheets and distribute checks
- Conducted screening interviews on behalf of the Director for potential hires
- Attended staff meetings and cabinet meetings on behalf of the Director
- Arranged holiday gatherings and parties for staff and members
- Provided orientation for new staff members on agencies' policies and procedures and the agency's legal documents and forms
- Trained outreach staff on petitioning and enrolling new members via mail, phone calls, and home visits
- Trained outreach staff how to write practical progress notes for documentation and how-to daily document outreach information with billing codes
- Trained office assistant throughout the agency-on-agency protocol, member hospitality, organization, and logging formats
- Assisted members with filling out medical documentation and housing applications
- Maintained follow-up calls to members and mail legal forms to outside agencies on members' behalf
- Assisted walk-ins with prescreening and agency eligibility requirements.
Administrative Assistant
Love Oasis Christian Center
Queens, NY
01.2012 - 01.2013
- Opened and sorted incoming correspondence; filed and retrieved records and reports
- Maintained and performed general office duties
- Greeted visitors and directed them to the appropriate individuals.
Supervisor
04.2000 - 04.2008
- Supervised a staff of approximately 20 employees, involved in a wide range of day–to–day operations in customer relations, management, and sales to ensure customer satisfaction
- Trained staff to excel in promoting, selling, and marketing the company, products, services, features, and calling packages
- Maintained daily notes, reports, and other documentation to ensure office efficiency
- Prepared agendas and planned for committee meetings
- Oversaw committee meetings to ensure employee efficiency of methods and procedures
- Utilized personal experience to help employees gain skills and knowledge to achieve company quotas
- Assisted in overseeing and maintaining corporate projects and trials.
Verizon Corporation
Hempstead, NY
01.1996 - 01.2008
Senior Administrative Assistant
Verizon
10.1998 - 04.2000
- Assisted in accommodating customers who decided to return to,
- Assisted in controlling the maintenance of phone service to prevent loss of service
- Maintained correspondence with the previous communication service company to ensure smooth disconnection of service
- Retained correspondence with customers to ensure the completion of service transfers
- Processed applications were offering discounts to low-income families
- Maintained heavy phones call volume for customers questioning eligibility and status of service
- Provided customer correspondence to ensure the company received the proper documentation allowing consumer discounts to be applied accordingly.
Education
Associates Arts Degree - Marketing, Management, and Merchandising
Tobe Wood School
1993
Skills
- Computer Skills:
- Excel, Microsoft Word, Outlook, Airs
- Training and Development
- Performance improvement
- Scheduling
- Bookkeeping
- Staff Management
- Clear oral/written communication
- Credit and collections
- Expense Reporting
- Policy and Procedure Modification
- Team Leadership
- Project Management
Timeline
Office Manager
Family Services Network of N.Y
01.2014 - Current
Administrative Assistant
Love Oasis Christian Center
01.2012 - 01.2013
Supervisor
04.2000 - 04.2008
Senior Administrative Assistant
Verizon
10.1998 - 04.2000
Verizon Corporation
01.1996 - 01.2008
Associates Arts Degree - Marketing, Management, and Merchandising
Tobe Wood School
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