Sharmeen Shahid

My job as a dental front desk associate was to be responsible for a variety of essential tasks that ensure the smooth operation of the practice. This included managing appointments by booking new patients, rescheduling, and confirming existing ones. I greeted patients, verified their information, and handled the check-out process post-appointment. I also checked patients’ insurance benefits and eligibility, explaining coverage when necessary. Additionally, I collected payments, processed invoices, and managed accounts receivable while updating and maintaining patient files to ensure confidentiality and compliance with regulations like HIPAA. I answered phones, responded to emails, and addressed patient inquiries, including following up with past patients. I made sure to communicate effectively with dentists and dental hygienists to maintain a smooth patient flow and address any special needs. Finally, I ensured the waiting area and front desk are tidy and welcoming and contributes to a positive patient experience.

• Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
• Enhanced internship experience by actively participating in team meetings and contributing valuable ideas.
• Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
• Developed strong communication skills by presenting findings in team meetings and collaborating on group projects.